O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Remove spend cap

Hi, how do I remove a spend cap on my account? 

Ben821 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Google pixel 6

im due an upgrade and would really like to get hold of the Google pixel 6.Does any one know when o2 will have this device on sale?Kind regards

Stu83 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! bill download

I cant down load my bills via Chrome it was working, but now it recommends I use a different browser or update,,,,,, I am fully up to date

marobswe by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple watch

Hello, I want to buy paying monthly the apple watch series 6 but I don t know for what reason my direct debit just does not work. They try to take the upfront from mu bank account but just after that they refund the upfront and it s shows on the appl...

J94 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Spend cap

I dont remember agreeing to a spend cap? i dont know why I've received a message saying I've spent 50% of it?What i've spent it on and how much my 'cap' is?

Wo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data

Hi . I have a problem with my data, I have two contracts with O2 and on both I have the same problem. One application ( tides of war ) is not working on data. I tried swap SIM , reset network settings , put my sim in another phone , everything the cu...

Alex24 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Voicemail problem

Can anyone help please. My voicemail isn’t working on my iPhone 12. The message is set up but incoming calls will not go to voicemail. Thanks

MDC63 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Extras

I've been charged for Disney+ . I didn't want it to renew... I tried to cancel a couple of days ago but the app crashed. I would just like to pay my airtime and device plan pleaseThank you

Ads9 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Network issues

My phone is saying I have 4G but it’s not working atall and is saying there is no issues in my area, tried everything phone off and on, reset network etc

Chloe30 by Level 1: Joiner
  • 1 replies
  • 0 kudos