O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4550 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 671 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1157 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1403 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1156 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5138 Views
  • 120 replies
  • 5 kudos

Resolved! No connection in Croatia

currently have a 12 m sim only for 100gb, with euro zone and world travel, my iPhone shows the Croatian telecom Telemach, but unable to make call or receive data,any ideas, Can’t seem to be able to speak to an agentThanks in advance

Megz79 by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos

What Data speed is fair to expect in a good coverage area?

Hi,I recently joined O2 after being with 3Uk for many years. I left 3Uk, because they have had a network capacity issue on the cell tower that serves my home address for many months.I checked the O2 coverage map for my area, and it says good indoor 4...

Jonick by Level 1: Joiner
  • 365 Views
  • 9 replies
  • 0 kudos

Resolved! Want my new tariff to start straight away

I’ve just got a new o2 sim an when I’ve topped up £30 it’s took £10 straight away and put me on the £10 tariff but I need the £30 tariff for the data but it is saying I have to wait till the 23 September but I need it to start straight away I’ve got ...

Resolved! Tracking order

Keep getting an error when trying to track my order

Chloe910 by Level 1: Joiner
  • 159 Views
  • 1 replies
  • 0 kudos

Resolved! Pac

Transfering a number

Resolved! No signal on new sim card

I got my new phone delivered today with my new SIM card and the new sim isn’t getting any service

Fraser111 by Level 1: Joiner
  • 119 Views
  • 1 replies
  • 0 kudos

Resolved! Remove bolt on

How do I remove a bolt on online?

Jackie09 by Level 1: Joiner
  • 133 Views
  • 2 replies
  • 0 kudos

Sim for iPhone 11

ive just bought an iPhone 11 V2 from you and found I can’t use the sim in my old phone, an iPhone 6S. Could you please advise!many thanks Tony

Tony332 by Level 1: Joiner
  • 120 Views
  • 2 replies
  • 0 kudos

MMS

Hi all out there be patient please . I've mistakenly switched on MMS for 1 of my contacts and now cannot send a text to that 1 contact, (all other contacts OK) as it converts my text to that 1 person as MMS and they are not receiving any texts messag...

SK68- by Level 1: Joiner
  • 151 Views
  • 2 replies
  • 0 kudos