Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
Hello I have left 02 recently, but I have received a text message from you saying the following, Hello John, Your bill for account is £0.05 this month. To view it, go to www.o2.co.uk/myo2/viewbill. Turn off your wifi and you won't need a username or ...
Just transferred from Virgin to o2 and i have no internet connection.
Hi, I've tried setting up a personal hotspot on my old Galaxy S10 and new S23 but when other devices connect to my hotspot they get the 'no internet available' when connected to my hotspot wifi.I've checked all settings, date/time, real mac address e...
I don’t have network already half day. I did payment few hours ago and still don’t have network
My mum can not access the app or my o2 website on her phone regardless of browser, being incognito, uninstalling and reinstalling the app. I've looked online, but either don't get the info I need or just sends me in circles. Tech support says contact...
My NTL email won’t send or receive. This is the one I use all the time. I can’t view anything that I’ve saved either. I’ve tried to ring 02 for hours. It says I haven’t got an account- I have had for years!!How do I get to speak to someone & fix it?i...
I have a problem with an upgrade order I made last night. Your website and apps just send me round in a loop unable to contact you about it!! The website directs me to the myo2 app which constantly says all agents are busy on the chat function, click...
Hi, I have an Alcatel 4G dongle providing my internet as my location doesn’t have wired connection. When I first changed over from Vodafone due to shockingly slow service (about 7 months ago?), it seemed to work great. Lately, Teams calls have been c...
Can’t log into my app online say I am not a customer
Hi I was recently a victim of fraud and I have still have a very large outstanding balance on my account which I do not believe I am liable to pay. I have recently received a text saying that my services will be reduced until which time I make a paym...
