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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2599 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15372 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7868 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Resolved! Apple Watch

How to connect apple cellular watch ? Do I need a separate contract 

Sean10000 by Level 1: Joiner
  • 216 Views
  • 1 replies
  • 0 kudos

problem

Since the virgin to o2 changeover, when anyone calls who is in my contacts, it comes up as unknown number ?

pedantic by Level 1: Joiner
  • 198 Views
  • 2 replies
  • 0 kudos

IMEI block help needed

Hi all, Weird problem here. My IMEI number on my handset has been blacklisted. I did not request this, I bought the handset outright direct from google in 2021, it has never been lost or stolen. Now everyone is saying because they did not place the b...

NilaJ by Level 1: Joiner
  • 484 Views
  • 6 replies
  • 0 kudos

Sim not Provisioned

Hey, I've inserted my Sim that came in the mail yesterday and left it 24 hours but its still saying Sim not provisioned. I can't call you to sort this out since the phone won't work and don't have access to a phone line so can someone please activate...

Resolved! No data use in Spain

Hiarrived in Spain yesterday from U.K. and simply can’t connect to internet outside of apartment wifi

Joe221 by Level 1: Joiner
  • 320 Views
  • 3 replies
  • 0 kudos

Caller unknow.

After transferring from Virgin media to O2, with the same phone and number, but a new sim, every call I receive comes up as caller unknown, even calls from my contact list.

AnnieF by Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

No SIM Card - No Service Message Appearing on Phone

My Phone has been running down very quickly for 3 days and now I have a message at the top of my phone indicating that there is No Sim Card - No Service? My bill paying is up to date with the next one coming tomorrow? Is there a problem with the seri...

CMCI by Level 1: Joiner
  • 171 Views
  • 2 replies
  • 0 kudos

Internet connection

I have payed my phone bill and I now have no internet connection it has gone from 4gto 3g .been like this for nearly a week .

Lisa-2023 by Level 1: Joiner
  • 154 Views
  • 2 replies
  • 0 kudos

Regarding my refund

dear teamMy name is Ashish. I purchased iPhone 14 pro max and also sim with both contract based. So after date of purchased on 13th date of purchased I have return iPhone and sim and I get refund on that date but I didn’t get refund 1 instalment amou...

1Ashish by Level 1: Joiner
  • 136 Views
  • 1 replies
  • 0 kudos

Resolved! Cutting phone calls

Good morning. I have issue with making phone calls. The calls are cutting out in the start. Like there is no signal. There is the "call ended" info in the end.

Kaska by Level 1: Joiner
  • 232 Views
  • 3 replies
  • 0 kudos