O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4958 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 808 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1351 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1570 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1300 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5610 Views
  • 122 replies
  • 5 kudos

Resolved! Billing

Need to speak to an agent 

Miranda2 by Level 1: Joiner
  • 52 Views
  • 1 replies
  • 0 kudos

Resolved! Call Forwarding

There is an issue with the charging port on my phone and the phone is not getting any charge when connected to the charger. The phone has now died. Is there anyway I can set up call forwarding to an alternate number, via the O2 website (due to no lon...

Resolved! Signal

Hi I live in an area where we rarely get a decent 3g signal.I have googled solutions and seen the O2 boost box. Quite simply how do I get one please ?

MCH by Level 1: Joiner
  • 47 Views
  • 3 replies
  • 0 kudos

Resolved! Simm

Hi I got a new phone and sim a while ago,I put new sim in my new phone and exchanged data by iCloud. It loaded everything apart from emails and contacts.it wouldn’t let me make calls and when I tried from another phone to call my number it went to my...

Matt9752 by Level 1: Joiner
  • 59 Views
  • 1 replies
  • 0 kudos