O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 11 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 118 replies
  • 5 kudos

Resolved! answer machine

my answer machine is comming in too quick on my mobile my phone is only ringing for 16 seconds then the answer machine comes on how can i lengthen the time

kat21 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Internet

Hello I need safe search to be turned off on my phone please 

Raj4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No signal

I have no signal on my mobile for over a week now because of a phone mast not working close to my area. I do have access to wifi facility but for carrying out banking transactions to pay my bills and rent I need texting facility to receive OTP to aut...

Resolved! Upgrade & Recycle £250 offer

I've upgraded my phone & as part of the new deal i can get £250 back if i recyle my old phone, I've been through the motions of signing it all up, they have given me a price & its all good to go, It asks me to enter my order no. In the voucher code b...

RyB by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No network!

For the last 2 days I have had no network, emergency calls only! No reported issues in my area, have reset all settings o2 tell you too & restarted phone but still no luck! I can't get through to them on the phone as theyre not taking calls, any idea...

Leanne86 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Gifting your old phone

I have recently given my old iPhone 7 to a friend, I received a code for the phone when I left O2 but my friend cannot get her SIM card to work in it, any advice?

BarAl by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I want to leave

I want to leave o2 and I'm not paying anything as I'm paying for texts, calls and data which I can't use because the signal I get is awful. I have discussed this on multiple occasions with o2 staff they keep saying they will fix the issue however its...

Liam12 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! voicemail

Hi can you help with turning the voicemail off on my daughters phone, its a samsung galxay a21s, I have rang 1760 and it is saying it cant be turned off and to contact customer service for help. I have tried this and all im getting is a robot who jus...

Resolved! Extras

My Extra 3 months Audible membership has come to an end and wanted to cancel it. However I have just changed my tariff which has offered me another 3 months of Audible membership. Will that be automatically be added? Will there be any charge?

Kez2 by Level 1: Joiner
  • 1 replies
  • 0 kudos