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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2599 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15372 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7868 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Can’t log

I can’t login to my o2 account and it says the 48 hours thing but I have had my account for ages I just haven’t logged in but I need to so I can see my data usage. It said the same thing the other day so i Waited until now to try and log in again but...

E23 by Level 1: Joiner
  • 124 Views
  • 1 replies
  • 0 kudos

Voicemail

I need my voicemail number set up

POH by Level 1: Joiner
  • 134 Views
  • 1 replies
  • 0 kudos

CALL BARRING

Why can't i call an international number from my phone 

james45 by Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos

When will you transfer my number to O2 please?

Hi,When will you switch my number please??I purchased O2 sim-only monthly contract about a week ago, and at that time I gave you the details of my existing number and my PAC code.The sim arrived last week, but you have not switched my number yet. I s...

JoBabic by Level 1: Joiner
  • 281 Views
  • 3 replies
  • 0 kudos

Xperia 1 iii continuous software updates

I recently upgraded my phone and in 24 hours I have to keep updating the software 14 times, I got hold of someone on 202 and got a new phone delivered today, it's doing the same thing, I'm on my 5th update since 3pm today. Is there an issue with the ...

Resolved! Data Roaming not working

Hello, I just arrived in Greece and my roaming is not working. Have contacted customer service, they are saying they cant see any issue their end. I've tried reseting etc. For the aps change, if the username/password for mobile.o2.co.uk is vertigo/pa...

marina777 by Level 1: Joiner
  • 3570 Views
  • 10 replies
  • 0 kudos

PAC Code

When will my number be switched on?

Mike651 by Level 1: Joiner
  • 117 Views
  • 1 replies
  • 0 kudos

Signal

Hi I'm contacting you as my signal is not working since yesterday....it only works when connected to WiFi I had this problem with use a couple months ago and it took ages to resolve I want this fixing ASAP as I need my phone for work

Craig19 by Level 1: Joiner
  • 171 Views
  • 1 replies
  • 0 kudos

Pick code

My husband has locked his phone and needs a pick code but we are in Norway and my phone won’t connect to ask for code for him can you help

Jules33 by Level 1: Joiner
  • 129 Views
  • 1 replies
  • 0 kudos

No signal

Since my phone changed over from virgin mobile I'm struggling to get any reception anywhere

davo1402 by Level 1: Joiner
  • 156 Views
  • 1 replies
  • 0 kudos