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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Change of my first name and DOB

Hello, Two of your advisers over the telephone said my name and DOB will be changed, but this action has not been taken yet? Thank you. Ana DOB: [Removed]

Anakva by Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos

Sim not activated for 10 days and waiting

I upgraded my iPhone on 8th Sept, and ordered a new SIM as I wanted 5G. The sim still hasn’t been activated. I have called the call centre twice, who advise there is an error and keep asking me to wait in periods of 5 days …. I am without a phone it’...

LW11 by Level 1: Joiner
  • 186 Views
  • 2 replies
  • 0 kudos

OTP

I am abroad and I am not receiving an OTP password from an EU mobile.

gac by Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

Resolved! Call: Fraud or Not

Hi. I understand this is perhaps not a technical call, but there was no logical selection for the question.Today, I received a phone call on my mobile from an 07451 283174 number. They claimed to be offering me a cost reduction in my monthly plan. I ...

19dc60 by Level 1: Joiner
  • 563 Views
  • 2 replies
  • 0 kudos

Resolved! IMEI Block

Hi EveryoneMight be a bit of a tricky one this but i'll try and explain as well as i can.I have had an iPhone 12 mini for a few years now purchased direct from Apple. I have a sim only with O2 which was working fine with my 12 mini. Around 2 months a...

dbone83 by Level 1: Joiner
  • 1244 Views
  • 7 replies
  • 0 kudos

Can't sign in

Been trying to sign in to my 02 account and doesn't recognii havese my password

JJ22 by Level 1: Joiner
  • 143 Views
  • 1 replies
  • 0 kudos

Number Porting

Why is it taking over 8 days and still my number hasn't been ported over? Each time I call CS they tell me a different time frame on how long it takes. First call told it takes 48 hours, second call told it takes a week, third call told there is a ba...

AWUK by Level 1: Joiner
  • 199 Views
  • 1 replies
  • 0 kudos