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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2873 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5029 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15745 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8037 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7423 Views
  • 6 replies
  • 0 kudos

Signal

I am not getting 3G or 4g and I don’t know y

Jakt1- by Level 1: Joiner
  • 122 Views
  • 1 replies
  • 0 kudos

Prevent phone from connecting to Turkish network

I'm traveling in Rhodes, Greece. While I'm supposed to be able to roam free in Europe, I just realized that my phone has connected to Turkish operators from time to time and I have been charged for it. I have O2 Travel bolt on, so I see a 5€ extra ch...

sunmat by Level 1: Joiner
  • 1695 Views
  • 21 replies
  • 1 kudos

4G issue

Hi - I bought a pay monthly sim only contract for my son last year. Initially he had just a basic Nokia but he has just changed to a second hand iPhone and the 4G didn't work. I was sent a new sim after speaking to customers services and them making ...

oamobile by Level 1: Joiner
  • 541 Views
  • 6 replies
  • 0 kudos

i am trying to revive my o2 number

i am trying to revive my o2 number [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

jhan2010 by Level 1: Joiner
  • 265 Views
  • 3 replies
  • 0 kudos

No data connection

I’ve had no data connection whilst at work for the past 2 weeks, it shows on the map that there is good signal for the area that I’m in (TS6 6TR) which is not the case, nothing loads and none of my messages or iMessages are sending. Im really not hap...

Ojmajg1 by Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

Can’t use phone abroad

I can’t seem to be able to access anything unless I am connected to WiFi while I am here on holiday

Jimbob63 by Level 1: Joiner
  • 191 Views
  • 1 replies
  • 0 kudos

EE-02 number port, please help me :)

Hello everyone I'm reading so many similar problems with transferring numbers from EE - 02. I've got an issue with iMessage, FaceTime, receiving/sending SMS. I've tried what seems like everything to resolve this. Yesterday they said the number transf...

Kate26 by Level 1: Joiner
  • 462 Views
  • 4 replies
  • 0 kudos

Resolved! Galaxy watch 6 battery

Hi, I've just received a galaxy watch 6, on a full charge its showing only 18hrs of use instead of around 40hrs.I've turned off GPS, removed all but essential apps and it's no different, tried a factory reset too and again, made no difference.I'm jus...

Resolved! Esim on Apple watch

Hello everybody, I have an Iphone 13 which has an O2 sim card for my work number & an E-sim for my personal number. I now have an Apple watch 9 cellular & i’m looking to find out if i need to have another Esim for it OR can i register it with the E-s...

Arty by Level 1: Joiner
  • 1042 Views
  • 1 replies
  • 0 kudos