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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15387 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7276 Views
  • 6 replies
  • 0 kudos

Roaming data

Unable to access data in France Roaming data switched on

Fj1300 by Level 1: Joiner
  • 153 Views
  • 1 replies
  • 0 kudos

Resolved! new sim number showing

Hi,A strange one here. I got a new sim, kept my old number which took a day to be sorted and has been fine but now after a week the new sim number is showing instead of my kept number when I send messages.Paul.

crusha by Level 1: Joiner
  • 229 Views
  • 3 replies
  • 0 kudos

S23

My side button stuck and carnt get safe mode off whot can I do

Sarah_123 by Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos

Resolved! Switch up - can you ever own the phone?

So - new iPhone offered o na Switch Up deal - presumably I pay that for a year and switch to the iPhone 16. What if I love that phone and hate the 17 - can I stick with the 16 and pay it off or do you never pay your device off under Switch Up? Are yo...

Marcj by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Locked sim

Following advice to lock my sim I tried to do this using 0000 as the default However I my sim locked ( I only tried once) and now I cant use my phone at all Help. I am a wido living on my own and feel vulnerable without my phone

Part ported number to O2

I started the port to O2 last Friday and my number has part ported. I can receive texts and calls but I can't make or send any. I also have no data. No one seems to be able to assist. The store asked someone to do the port again and wait 24 hours, wa...