O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4958 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 808 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1349 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1567 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1300 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5609 Views
  • 122 replies
  • 5 kudos

Resolved! Trying to chat with a guru

Cant chat to a guru what on earth is going on, I need help urgently 

Auds65 by Level 1: Joiner
  • 206 Views
  • 4 replies
  • 0 kudos

Resolved! Phone locked, looking to upgrade

Hi, iPhone has been disabled as i have managed to put the passcode in too many times, i am now unable to get into the phone as i don't know my apple id password

Chris1390 by Level 1: Joiner
  • 85 Views
  • 1 replies
  • 0 kudos

I want to speak to someone

I am trying to speak to a person instead of trying to chat and it coming up help pages and not allowing me write my questions and issues. I have tried to call to speak with someone and have just been charged £4+ for the call ringing then me hanging u...

Ki1 by Level 1: Joiner
  • 227 Views
  • 5 replies
  • 1 kudos

Ages restrictions

Hiya I need to turn of my age restrictions I tried doing it but I don’t have a credit card I only have a debit card I can send you a picture of my ID if that’s better?

Elle7 by Level 1: Joiner
  • 72 Views
  • 1 replies
  • 0 kudos

Resolved! New sim card

Hi its Mr Lawson can I get a new sim card sent out please for the mobile number xxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Incorrect PUK number

Why is the puk number within MyO2 device details showing a code for an old iPhone?How do I get it to update the puk number for my new phone so I can unlock it?

Anonymous by Not applicable
  • 126 Views
  • 8 replies
  • 0 kudos

Resolved! Credit

Hi where did my credit go to,

BMD by Level 1: Joiner
  • 65 Views
  • 2 replies
  • 0 kudos

Call Forwarding

I want to activate call forwarding to another mobile but this isn't enabled. How can I do this please?When I go into the settings, it allows me to enter the forwarding number and the says 'Failed to read data'.

DrK by Level 1: Joiner
  • 130 Views
  • 3 replies
  • 0 kudos

new contract

Had an oldpay as you go 02 sim got a new sim on a sim only deal £9 a month

1970PN by Level 1: Joiner
  • 47 Views
  • 1 replies
  • 0 kudos