O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4314 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 595 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1030 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1276 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1079 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4505 Views
  • 120 replies
  • 5 kudos

Resolved! Iphone 12 pro

My iPhone 12 pro wouldn't switch on, just sat with the loading circle, now none of the apps work and it won't let me shut it down, how can I fix this, I've only had it a week

jane12 by Level 1: Joiner
  • 86 Views
  • 1 replies
  • 0 kudos

Roaming

I have landed in spain for the first time since Brexit. I am an o2 sim only customer. Since landing i have not been able to connect via roaming and therefore have no access to mobile data. Roaming is switched on. I am in an area where I have always c...

Cdd by Level 1: Joiner
  • 147 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Refresh

If the phone plan is paid off but there is still years to go on the airtime plan can you just get a PAC, join another provider and no longer have to pay airtime? Thank you

Ognen09 by Level 1: Joiner
  • 320 Views
  • 6 replies
  • 0 kudos

Resolved! No signal - mast taken down

A mast was taken down near me resulting in very poor signal for the last month or so...what do I do about getting some sort of compensation for this?

Nikki14 by Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

Mast down for over a month

Hi there, I joined o2 last month and have had no signal the entire time where I live as a mast is in need of repair. I discovered this through your website after searching on my postcode and logged for updates. It’s extremely challenging trying to ge...

Leanne23 by Level 1: Joiner
  • 109 Views
  • 2 replies
  • 0 kudos

O2 Mast down for weeks 🤬 Compo claim??

The mast which covers my house has been off for weeks & I’ve been told it’ll be this way till at least 30/07/21 - yes I can use WiFi calling in the house but obviously once I’m out of range there is nothing.We have two work mobiles & two personal mob...

Compo by Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos

Resolved! Sim Failure

Phone just randomly said "SIM Failure" this morning... ive tried taking it out and cleaning it still didnt work, also tried turning phone on and off again and didnt work.... help!!

Phoebe111 by Level 1: Joiner
  • 134 Views
  • 1 replies
  • 0 kudos

Resolved! no coverage

Since Friday last week I have no signal , not able to use my phone in acordance to my contract. I traveled across Wales with no signal at all. I have followed provided instrunstruction re reset, sim card checke etc, no has worked. Please advise/solve...

Dziabonga by Level 1: Joiner
  • 171 Views
  • 2 replies
  • 0 kudos

Resolved! New to O2, when will my number transfer?

I purchased a new O2 sim on Tuesday and it was delivered today. I provided my Vodafone PAC code when I ordered the SIM. I have put the SIM in my existing phone which is obviously now operating under a new O2 number. This means I am effectively uncont...

keasden by Level 1: Joiner
  • 233 Views
  • 4 replies
  • 0 kudos