O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

wifi calling%20has%20stopped%20working

i was sent a new sim card for my iphone6 on friday 9th july (because my previous one was deemed 'old'). the wifi calling facility no longer works, although it 'is activated'. this is now over 48 hours since the new sim was activated altogether. the p...

muddypath by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! is a%20phone%20call%20i%20got%20real

i got a phone call, saying i due for an upgrade ( im on sim only contract) i tried to call them back after saying cant talk right now, and couldn't get connected to the number. are they 02 or a con. i have the number

123mickd by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Network Issues - Calls Dropping

Been having some issues over the last two and a half weeks. When I receive a call more often than not the caller can't hear me, or hears me intermittently. The same goes for when I call out, often the call will just drop. I've reset network settings,...

SCoote by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Internet issues

When I am away from home I can get a network signal but not the internet. So things like Hotmail, WhatsApp etc will only work when I am at home. I want to say it started playing up about 4 months ago but I just haven't found the time to email.

Jan8 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No signal

Hi, for the last 4 weeks or so I have been having horrific problems with signal on my phone. I cannot make calls out well and people struggle to ring me. When I do manage to have phone calls, the quality is rubbish and either cuts out or other people...

Fran123 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data not working outside of wifi

I've been struggling with accessing data (that I definitely have enough of as a pay monthly customer) on my phone whenever I'm not on wifi these days. I get Whatsapp messages and social media notifications but cannot google, check emails, etc and it'...

Passcode not accepted

My Samsung s4 broke, so I took out the sim and put it into my old LG LEON, which wanted my security passcode number, which I put in, but, now it won't accept it, how do I rectify this

CHODDY by Level 1: Joiner
  • 1 replies
  • 0 kudos

4G boost

How can I boost my 4G. Can I buy a boost. I find it doesn’t connect in hotspot even if I have a high signal.

DaniM73 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Mast down - how long does it take to fix?

Hi there - there is no data access where I'm based (currently writing from another location). The network info from o2 says there is a mast down and that it will be fixed but no one at o2 (I've called) can give me a timeline. I cannot even send an em...

Snowjax by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! NCK unsuccessful. MCK needed to unfreeze my O2 phone

Hi. I'm hoping I can get the help I need to relieve me of the stress I've just been going through trying to unlock/unlatch my phone. I've trawled through endless sites, O2 help and guidance pages, Samsung forums and even visited all the phone unlock ...

Athy by Level 1: Joiner
  • 11 replies
  • 0 kudos