O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 118 replies
  • 5 kudos

Resolved! No credit no signal abroad on PAYG?

Hello there,I have been abroad for a year now and have used my O2 line to receive messages and calls. I have topped up not long ago and was certain that those credits should last me for a long time. My signal has been off for over a month now (notice...

letsena by Level 1: Joiner
  • 2 replies
  • 0 kudos

Bad Call Signal

Everytime on a phonecall my phone signal is breaking up. My two daughters have a phone on o2 and live in the same house as me and have no issue with calls. However everytime i answer a phone call it breaks up and i cant hear the other end or they can...

Ally2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Texts not arriving

Some texts from my daughter never arrive despite my phone being on all day every day. They seem to be texts sent at night when the phone is off. I did not have this problem with any previous phones. Phone is a Samsung. The settings have been checked ...

Rudi by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Email with an unpaid bill even after canceling my number

Hello, I am trying to get in contact with somebody to ask for some help. At the beginning of the month, I cancelled my number with O2 because I have moved out of the UK. A few days ago, I was sent an email claiming that I have a bill that is overdue ...

Lilla by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No stock

Just oderd a new phone got accepted now email saying no stock but my bills due soon what im i suppose to do or what happens

Gary8 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Pay off device and switch to PAYG

I want to pay off my device and switch to pay as you go but keep my phone and number, I’m struggling to get advice via the website and app

Cora23 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Data transfer to new phone

Can I change my phone in store and get the store to transfer my data across

Resolved! keeping my number

Hi I have just ordered an upgrade, will I be able to keep my old number and how do I do this.thanks