O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! how much%20data%20have%20I%20used

I want to see how much data I have used each month. There used to be a chart that showed you what has been used. I now want to see if I am on the right package.

Resolved! O2 SMS

Received a text message today Titled: - No SubjectMessage size 102KBExpires 21:59 29 Jun.It's got a down arrow pointing to a bar. Apparently it's a MMS but can't find it, nor can I OPEN???? it Ban anybody help?

Wasylpm by Level 1: Joiner
  • 1 replies
  • 0 kudos

What's happening to 02 services!?

Over the past few months I have noticed my 02 4G is practically non existent and I am unable to access the Internet unless I am at home connected to WiFi. Quality of phone calls is disgraceful, my calls either cut off continually so the recipient can...

Lorna79 by Level 1: Joiner
  • 5 replies
  • 0 kudos

No Signal For Past Few Days

I’m currently abroad and haven’t had any phone signal for the last 3 days. I’ve turned my phone off and on multiple times and sometimes it brings back signal, however, I then lose it within an hour again. Are any of the gurus able to help as I’m curr...

Resolved! collection refernece%20number

I put miss spelt my email address when setting up a new contract, aparently i need a collection reference number to collect my new phone from the store, how can i get the collection reference number, or correct my email address?

Resolved! Interns calls cutting out

Hello, each time I make an international call the call cuts off after 1minute 30seconds.Is this due to some set up on my account? It has been happening for 2 months. Are you able to assist?Many thanks

SGag by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Dual Sim

I’ve an iPhone 11 with pay monthly sim, I am looking to install my work sim (which is Vodafone) to run dual sim but have a few questions….- Will Vodafone sim work- Will is ring either sim if using the other, or can only one be selected at a time?- Wi...

SvWilson by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Old Sim Iphone 7 to new iphone 11

I have a new iphone 11 and my old o2 SIM from my iphone7 doesnt fit. How do I get a new SIM eSIM?

Button by Level 1: Joiner
  • 2 replies
  • 0 kudos

No calls

I have just had a new iPhone 12. I have set it up but it will not make or receive calls. It doesn't seem to be connected to O2. What can I do?

AndrewPF by Level 1: Joiner
  • 3 replies
  • 0 kudos