O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Need help with my order

I ordered a new phone and contract with o2 last week and everything went well but nothing has arrived and can’t find any number to ring for help and the online chat is forever busy great start to the service!

Recent charges options

Can you please tell me where the recent charges option has gone too please. It has disappeared so I cannot see any calls I have made recently thanks

Recent charges

Please can you help I used to be able to view my recent charges but it seems to have disappeared??

recent usuag calls txts etc

There was a system change made July 27th 28th? i think for mobile phones? since then i havent been able to check my current phone or txt calls ive spoken to the chat line twice and 202 twice they know there was a change made but i still can see my cu...

John26 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No service

No service at new address SE18 3DL 

Texts abroad and no customer service

First off how do I get texts in Ukraine, I receive them from O2 ("you've topped up") but nowhere else. If I go to customer support it was closed Sunday, and otherwise tries to sell me some text and fly product (I forget the name) that doesn't include...

Soimin by Level 1: Joiner
  • 0 replies
  • 0 kudos

Still barred

I paid my bill on the 6th as my bill was late and I was barred that day (the 6th). I managed to get hold of o2 after the 24 hour period that they said to await in order for me to make outgoing calls again. However after the 24 hours I still couldn't ...

Amyyy_ by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Delete a account

I want to delete one of my accounts on my o2 

Agnes22_ by Level 1: Joiner
  • 1 replies
  • 0 kudos