O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4314 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 594 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1030 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1276 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1073 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4500 Views
  • 120 replies
  • 5 kudos

Wisbech shop

Why is the shop in Wisbech closed with no information on when it will re-open?

Elveden by Level 1: Joiner
  • 82 Views
  • 1 replies
  • 0 kudos

No signal

Frequently there is “no service” in my phone - this is occurring more and more . I am currently selling a property and as a consequence I am missing really important calls . Furthermore when callers do get through most of the time they can’t hear me ...

Resolved! Additional charge

Hi have been charged £125 extra this month for making a call I did not make. How can this be? It states it is a premium call for £2.50 per minute! Please can this be sorted ASAP

SmCm2 by Level 1: Joiner
  • 88 Views
  • 1 replies
  • 0 kudos

Signal issues

Hello! We are moving house over the weekend but both myself and my Husband (both on o2) have noticed that the signal is really bad in our new house - It says we have 4G but nothing will load and it's impossible to make a phone call. Our new postcode ...

SophieDL by Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos

Resolved! Help please

Yesterday I upgraded my package from 20gb of data to 50gb , just now you have switched of my 4G calling and it seems my 4G data, why?

John666 by Level 1: Joiner
  • 193 Views
  • 1 replies
  • 0 kudos

Resolved! New number

I need to change my number 

aim1 by Level 1: Joiner
  • 108 Views
  • 1 replies
  • 0 kudos

Can anyone help with my signal problems

When I'm in town for work my data is pretty much non existant. I downloaded the my network app and even when I do a status check and it tells me how rubbish my download speeds are, I report it but I'm always told there is no problem when there obviou...

Beccles by Level 1: Joiner
  • 120 Views
  • 2 replies
  • 0 kudos

Resolved! No service

I’ve just recently put a new 5G sim in a new phone about 2 hours ago. I can use all my apps but cannot send messages or make calls. My phone has no service. I’ve kept the same number.

Adelle by Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos