O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 118 replies
  • 5 kudos

Resolved! o2 Mobile Email Phone Number

Hi Team, Hope are you doing good.Does o2 has an email address ( for each post paid number ), so we can configure SMS Alerts the moment a particular Email comes to the inbox. Looks like mmail.co.uk or o2 SMS Gateway is no longer valid.I did tried 0759...

Victor360 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unable to connect to WiFi

I have received my new 12 Pro Max and it is currently downloading my data from iCloud.I have enabled WiFi and I can see my network but the phone is only showing 4G and I keep getting messages that say I am not connected to WiFi Any ideas. Everything ...

Resolved! Aerial Direct-who are they?

I had a call from Aerial Direct who said they were in partnership with O2 and offered me a reduction in my monthly tariff cost. Are they genuine?

Tonyo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Keep My Son’s Number

Hello! I’ve ordered an additional sim on my account for my son to use. I’d like him to keep his current number. He’s currently on o2 pay as you go. I’ve attempted to fill in the ‘keep my number’ form twice now and it keeps giving me an error code.

KatLou by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! What do%20I%20do%20regar

I’ve upgraded my current phone but I have ordered the wrong one, what do I need to do with regards to returning and cancelling my current bill to change it to the right one?

Resolved! Sim deli

Hi received my iPad on the 21st of may, can you tell me when I’m supposed to receive the SIM card

Mark53 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Fraudster using my mobile number

Hi I have recently started receiving calls from people who are returning a call from my mobile number. These calls are not being made by me and I suspect fraudsters are using my number. Is there any way I can stop this, other than completely changing...

Nathan06 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Very odd keywords

Can anyone explain the suggested keywords in the 'Help and Support' box? I was offered a choice of: Sex, Babies, Log roll, Strut, Winch and Luckygirl. To see if you have the same list, go to the O2 landing page headed 'Want to contact us?', and click...

Boggled by Level 1: Joiner
  • 4 replies
  • 0 kudos