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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

sim

virgin sim stopped working 

JG57 by Level 1: Joiner
  • 224 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+ extra activation link

I tried to get 3 months free from Disney+ after swapping to O2 on a pay only sim. The activation link kept taking me to the billing page, and I was taken to an activation page for a moment, but the activate button didn't seem to work, even though 'yo...

Resolved! Refund

Hi, I was trying to upgrade my phone and pay off the rest of my contract (£95). The payment went through but the process crashed. The money has not come back into my account after 3 days and bank not helping. Please can I get a refund?

lilyrose1 by Level 1: Joiner
  • 191 Views
  • 1 replies
  • 0 kudos

No service after software update

Updated the latest IOS 17.03 and no have no service is this happened to anyone else? have restarted phone and contacted apple they refereed me to my carrier

Ajh by Level 1: Joiner
  • 448 Views
  • 1 replies
  • 0 kudos

Resolved! Change email address

I am trying to change my email address on the O2 app but I cannot find we’re to do this, can you help please?

Lindah66 by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

data

I am getting only sketchy 3g if I stand in one place in my home at the moment. It says there's a mast not working and I'll get an update on 9th October!!Not acceptable. I am off sick, I have counselling online, all my support is online. When am I goi...

Julia10 by Level 1: Joiner
  • 304 Views
  • 2 replies
  • 0 kudos

Phone

Hi my phone has broken who do I contact many thanks

Newport by Level 1: Joiner
  • 410 Views
  • 4 replies
  • 0 kudos

Underground Wi-Fi extra never connects

I am finding the London Underground Wi-Fi never auto connects on my phone, and when I go into settings Wi-Fi extra asks for a username and password. Is this the same as for my O2 account? It doesn’t seem to work. Help much appreciated.

Gah1 by Level 1: Joiner
  • 443 Views
  • 4 replies
  • 0 kudos