O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4307 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 593 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1030 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1276 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1073 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4492 Views
  • 120 replies
  • 5 kudos

Resolved! Going to USA

Travelling to USA how does o2 travel work

Olive by Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos

Resolved! New mobile phone

Yesterday I purchased a new mobile phone from the Broadmead, Bristol store. Knowing I would need the help of an o2 guru I enquired in store and was told I would need to book online as the guru instore had no availability on Thursday. I was astounded ...

KCP by Level 1: Joiner
  • 119 Views
  • 1 replies
  • 0 kudos

Resolved! Bundles for abroad numbers

Hiya, i move across from UK to Gibraltar and i have the £10 a month bundle of unlimited texts and calls. Although when i try to call or text a gibraltarian phone number it does not allow me to use the bundle but it is not written anywhere on the £10 ...

mH11 by Level 1: Joiner
  • 112 Views
  • 2 replies
  • 0 kudos

4G

Yesterday I upgraded my package from 20gb of data to 50gb , just now you have switched of my 4G calling and it seems my 4G data, why?

John666 by Level 1: Joiner
  • 88 Views
  • 2 replies
  • 0 kudos

QR code for galaxy watch 3

Not sure where to get the QR code which is needed to connect my 4G galaxy watch 3?

Odjj by Level 1: Joiner
  • 126 Views
  • 4 replies
  • 0 kudos

Resolved! No service

I haven’t had service since 12:30 after noon yesterday it has been flat, my Disney plus connected to my o2 account doesn’t work nor does my o2. I can’t call o2 either because I’m alone with no service. I’ve switched my phone on and off multiple times...

Resolved! Incoming calls not received

I am being told that some callers are being immediately cut off when they call my number. Please advise how to fix this.

Car5 by Level 1: Joiner
  • 117 Views
  • 1 replies
  • 0 kudos

Resolved! Bundle

Hi I wood like to renew my 15 pound big bundle early please 

Richie27 by Level 1: Joiner
  • 91 Views
  • 2 replies
  • 0 kudos