O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4567 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 675 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1160 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1404 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1160 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5180 Views
  • 120 replies
  • 5 kudos

Resolved! Data

Hi my data usage is running out mid month and I can’t understand why as I am at him most of time using Wi Fi … how do I check what is using my data

DMC05 by Level 1: Joiner
  • 47 Views
  • 1 replies
  • 0 kudos

Resolved! Safe search on google

It is saying that i cannot disable safe search on google as it has been locked by the network provider how can i get this off?

Mnb969 by Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

Resolved! How to move e-sim from old phone to new?

Hi, I am getting a new iphone next week and I'll need to move my o2 e-sim from the old iPhone to the new one. Does anyone know the best way to do this? Thanks Neil

Resolved! Changing account holder name

I would like to transfer the account to my daughter and change the name of the account holder to her

Maeve123 by Level 1: Joiner
  • 56 Views
  • 1 replies
  • 0 kudos

Resolved! Sim doesn’t seem to be working

Hi I’ve been with O2 for over 10 years and now I’ve been abroad for a few months and my sim doesn’t seem to be working anymore. Why is this and how can I get it working again? Thanks in advance.

Judith1 by Level 1: Joiner
  • 53 Views
  • 2 replies
  • 0 kudos

Resolved! iPad texts

Hi I got an 8th generation iPad it can FaceTime and I message fine but won’t send normal texts but I pay for them why is this

Resolved! Boostbox

Hello – I have been trying desperately to find a way of talking to customer services about getting a boost box installed. For mobile phones at the same address, and the reception for all of them is absolutely terrible, I’ve tried calling customer ser...

JDLH by Level 1: Joiner
  • 166 Views
  • 5 replies
  • 0 kudos

Resolved! Accessing voicemail on a Nokia 215

I'm trying to access voicemail on my new 215. I've tried researching it, I press one and hold and it simply says not available, I've tried seeting a number for it, that doesn't work either, can you please advise? Thank you

Malahi by Level 1: Joiner
  • 41 Views
  • 1 replies
  • 0 kudos

Resolved! Sim swap

I’ve done a sim swap it’s been a while now and still no signal!please help

Katie95 by Level 1: Joiner
  • 64 Views
  • 1 replies
  • 0 kudos