O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 118 replies
  • 5 kudos

Resolved! Keep my number

Hello, I want to keep my number from Vodafone to o2 and have done the pac code and received a text to say the switch will be completed by 6pm yesterday and I still have no network or data on anything. I called up and spoke to a lady who said it shoul...

LILS1 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Apple watch

I have just bought an Apple Watch cellular how do I add this to my existing data plan without it costing me £5 more?Thanks

Jo84 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Incoming Calls

Hi, Not sure if I have chosen the correct "board" however, I have an issue with incoming calls. My phone is next to me, has a full signal, doesn't ring but then sends a text to say I have a missed call. This started about a week ago and keeps happeni...

Clare12 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Over charged

I have been over charge on my bill and I am trying to contact the service provider,looking for advise.

James4286 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Network Coverage and zero customer service support

So, as my first posting and not a happy one - I have had little or zero network coverage now since the beginning of this month and every time I check with my postcode, a text comes back saying, it seems a mast problem is causing this issue. The first...

FH66 by Level 1: Joiner
  • 10 replies
  • 1 kudos

Resolved! sim card not registering in huawei mobile wifi

Please can someone help. Received my Huawei E5576-322 today put in my sim card and downloaded the app and nothing happened. Says my registration has failed. No idea why! Nightmare - no wifi at all

EJG7365 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! how much%20data%20have%20I%20used

I want to see how much data I have used each month. There used to be a chart that showed you what has been used. I now want to see if I am on the right package.

Resolved! O2 SMS

Received a text message today Titled: - No SubjectMessage size 102KBExpires 21:59 29 Jun.It's got a down arrow pointing to a bar. Apparently it's a MMS but can't find it, nor can I OPEN???? it Ban anybody help?

Wasylpm by Level 1: Joiner
  • 1 replies
  • 0 kudos

What's happening to 02 services!?

Over the past few months I have noticed my 02 4G is practically non existent and I am unable to access the Internet unless I am at home connected to WiFi. Quality of phone calls is disgraceful, my calls either cut off continually so the recipient can...

Lorna79 by Level 1: Joiner
  • 5 replies
  • 0 kudos

No Signal For Past Few Days

I’m currently abroad and haven’t had any phone signal for the last 3 days. I’ve turned my phone off and on multiple times and sometimes it brings back signal, however, I then lose it within an hour again. Are any of the gurus able to help as I’m curr...