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Forum Posts

Resolved! Refund

I requested a refund on Friday 15th as my account was in credit….. how long to reach my account

Tr7 by Level 1: Joiner
  • 360 Views
  • 2 replies
  • 0 kudos

Resolved! Ported number

When my number is ported does it update my phone automatically from the temporary number to my number or do I physically have to alter the temporary number to my old number in "my number" in my phone. At the moment my phone is still displaying the te...

Resolved! samsung s25 edge has locked me out

my samsung S25 edge has locked me out stating use password after restart ?? it's never done this before & i don't know what password it is looking for??

4g/5g

Is there a reason why my phone is super slow or even cannot connect if it shows that I’m in a 5G area?

HRIP by Level 1: Joiner
  • 236 Views
  • 2 replies
  • 0 kudos

Resolved! Baffled by setting up new phone, need a QR code

I'm trying to set up a new iPhone and am going round in circles trying to either request an 'eSIM' or find a QR code provide by O2. The old phone won't pair with the new one no matter what I do, so I can follow thw prompts to continue. But I'm happy ...

Why doesn't my new phone have any mobile data?

I received a new Samsung Galaxy and set it all up at home. All seemed fine. However, when I left the house today it became clear that I had no 4g/5g and therefore no mobile data. Therefore no roaming wifi access. I cannot work out why

RebW by Level 1: Joiner
  • 305 Views
  • 1 replies
  • 0 kudos

Resolved! Unable To Receive SMS From Vodafone Network

Day 2 (that I know of) of not receiving SMS from anyone on the vodafone network. They can receive mine. Tested with another O2 user and one from 3 and they work fine. They can all send and receive SMS from each other so the issue seems to be with O2....

Vel by Level 2: Apprentice
  • 1185 Views
  • 4 replies
  • 0 kudos

5g not working

Hi, my 5g doesn’t seem to be working at all wherrrvrr I go. Please can you help me

Jacquieo1 by Level 1: Joiner
  • 326 Views
  • 3 replies
  • 0 kudos

connected with no internet

i am having issues with a relatives internet as my phone is saying `Connected without internet` however this wasn't the issue 48hrs previously at the same address, can you advise please? I have followed the advice on the phone i.e. Connections > Wi-F...

ST1968 by Level 1: Joiner
  • 303 Views
  • 2 replies
  • 0 kudos