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3G switch off and in store shopping apps

What is happening about support for in store shopping apps with the switch off please? I use the Sainsburys Smart Shop app. Tonight when I went there the app insisted on an update before I could start my shop. In store there is only 3G. I stepped out...

Resolved! Samsung J3 2017 storage

My Samsung Galaxy J3 (2017) has just 16GB storage. The phone reports it's full at 15.6BG. Storage analysis shows 4.6GB of Applications and about 5MB of other stuff (Documents, Images, Videos and Audio). That leaves more than 10GB of storage apparentl...

Locked sim

My sim is lockedTrying to get puk code. Using another phone, putmy 02app on it, but when I try to log in, it is sending a code to my locked phone, so that doesn't help. How can I get my puk to unlock my phones sim.Thanks

Avoiding the overseas ring tone when travelling in EU

HiCan anyone help?I don't want callers to know I am abroad when calling me.How do I get rid of the international ring tone one gets when calling someone on holiday......Many thanks.

Resolved! Obtaining my call log for June 2025

How do I obtain my call log for June 2025

Data service

My data isn’t working, I can send texts and call but my data is not working so I cannot access online things etc

texts working, calls not working.

Not sure when it started as I don't actually make that many calls, but while i can send and receive text messages, if i try and ring my number it says 'it has not been possible to connect your call' and when i try and ring out, it is just silence.. i...

Resolved! No network 90% of time as well as in other locations

Since last week my phone has not had signal I get intermittent 3G and I’m not able to make calls or receive text

After Combining Numbers, signal is terrible…

I recently put my personal number into my new iPhone as an eSIM, so the iPhone 16 now has two numbers, both on o2. One has a SIM card and one is an eSIM. I used to get perfect 4g all over my house and garden, now I only get 3G in my living room, offi...

Two o2 accounts with different service

I recently put my personal number into my new iPhone as an eSIM, so the iPhone 16 now has two numbers, both on o2. One has a SIM card and one is an eSIM. I used to get perfect 4g all over my house and garden, now I only get 3G in my living room, offi...

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