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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2889 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5039 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15759 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8045 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7431 Views
  • 6 replies
  • 0 kudos

Split port

My number ported in from EE to o2 yesterday (23/05/23) All seems ok however the EE sim has not been disconnected. I can make and receive calls with my transferred number on the o2 sim but it seems that if I get a call/text from any one on the EE netw...

1DJC by Level 1: Joiner
  • 680 Views
  • 7 replies
  • 0 kudos

how do i return headphones for repair?

had airpods max on pay monthly for about 2 years and just today they've randomly stopped working. i have fully charged them and the lights still turn on etc but they won't connect to anything or play anykind of audio. nothing works. but going to cont...

Nemona by Level 1: Joiner
  • 628 Views
  • 4 replies
  • 0 kudos

O2 app

Hi, I cannot use O2 app

Patrycja2 by Level 1: Joiner
  • 235 Views
  • 2 replies
  • 0 kudos

Resolved! Throttling whilst abroad.

I've just visited Australia for 3 weeks catching up with my son. I checked my O2 tariff and superb I could use it in Australia. Once I arrived I put the phone into Roaming and was connected to Telstra and that was fine. That's were the good news fini...

JamesJ94 by Level 1: Joiner
  • 1093 Views
  • 6 replies
  • 0 kudos

Resolved! Incorrect number in iMessage after porting

Since porting over my old number works fine but in my iPhone settings (13 pro) it shows my number as the temporary number I got when moving across. It also shows wrong number in iMessage. Neither will let me change as it reverts straight back. Any he...

Steve_72 by Level 1: Joiner
  • 621 Views
  • 3 replies
  • 0 kudos

swap to O2

I still not activated my existing number

niboos by Level 1: Joiner
  • 184 Views
  • 1 replies
  • 0 kudos

Outgoing / Incoming calls not working

As of this morning my phone no longer accepts incoming or outgoing calls. Its like the account has been completely cut off. Bills are all up to date via direct debit so something is a miss technically unless O2 has been hacked?