O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4322 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 599 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1033 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1288 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1081 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4560 Views
  • 120 replies
  • 5 kudos

Upgrade

hi. Why have you took the 50gb upgrade down?

Dhp1963 by Level 1: Joiner
  • 104 Views
  • 1 replies
  • 0 kudos

Moisture

Wanted to plug the cable into my phone using the existing plug and the new cable for the galaxy s10 it said moisture detected between USB and charger. Help please

Rudi50 by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos

Resolved! Sim swap/activatiion

Ordered and received a new sim from o2 shop in Ashford as my old sim was damaged when my phone broke. Have found a spare phone, put the new sim in and phone didn't recognise that was a sim in the phone. Pulled out sim, then tried it in another spare ...

Sillymum by Level 1: Joiner
  • 146 Views
  • 1 replies
  • 0 kudos

Resolved! Can't Receive call From Three Users

Hello This Is Prashantkumar Nai I am The Account holder,I did not received call from three users since i am joined into the O2,I recently Talk with Three Network team as well they suggest me that please contact your current network Provider

Prashant by Level 1: Joiner
  • 134 Views
  • 2 replies
  • 0 kudos

Storage

Terrible problem with STORAGE. Can't download new apps etc. Warning symbol constantly appearing. Please advise.

ATo by Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos

Storage

I have a terrible problem with storage. The 'storage space running out' symbol CONTINUALLY appears no matter how much I delete. What can I do? It's driving me mad. What's clogging my phone up and where's it all coming from?

ATo by Level 1: Joiner
  • 124 Views
  • 3 replies
  • 0 kudos

No mobile plan found

I have just got my new phone and have inserted the sim, however, when I go to my settings it says the mobile plan can't be found. I need help to fix this

Ogame31 by Level 1: Joiner
  • 136 Views
  • 2 replies
  • 0 kudos

No signal

I haven’t had signal round my area for months, how do I get compensation for this issue?

Dave83 by Level 1: Joiner
  • 97 Views
  • 1 replies
  • 0 kudos

NO SIGNAL

MY PHONE HAS NO 3G JUST E

Ange2 by Level 1: Joiner
  • 99 Views
  • 1 replies
  • 0 kudos