O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4277 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 571 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1000 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1243 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1040 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4418 Views
  • 120 replies
  • 5 kudos

Problems with calls

When I try to make calls, it says ''Your call cannot be continued''. I haven't been able to make phone calls for the last 3 days. It is a problem with all numbers

Resolved! Cancellation

Hi there, I want to change my tariff and also my billing for my contract. previously my bill has come out of my parent’s bank account with me paying them but I would like it to come out of my own and also want to move to a higher contract. I thought ...

BethanyT by Level 1: Joiner
  • 170 Views
  • 2 replies
  • 0 kudos

Resolved! No signal

Hi On Friday I changed my contract to simm only as suggested by an O2 representative who rang me. Now I have no signal and no wi fi. I spoke to someone yesterday about the lack of wi fi and I’m am being sent a new SIM card but now I have no signal ei...

Grumpy1 by Level 1: Joiner
  • 222 Views
  • 1 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1243 Views
  • 5 replies
  • 1 kudos

Disney plus

On Friday I signed up for Disney plus free for 6 months. I have not received an email yet to activate this and when I look at my app on my extras it says to activate this but when I do this it comes up with a 404 error can you help

Andy66 by Level 1: Joiner
  • 132 Views
  • 1 replies
  • 1 kudos

Resolved! Amending contract

I started a basic contract for £15pm in September 2020. It was subsequently upgraded to £35 pm. I am now living overseas. I understand that cancellation is probably too early, but I wish to revert to the £15pm. Please assist me.

JM83 by Level 1: Joiner
  • 131 Views
  • 1 replies
  • 0 kudos

Resolved! Dual Sim

Do 02 do a dual sim phone if so which one is it 

cubsp by Level 1: Joiner
  • 123 Views
  • 1 replies
  • 0 kudos

Phone

Help

Alan01 by Level 1: Joiner
  • 131 Views
  • 2 replies
  • 0 kudos

Calls dropping out

I have been having issues with my phone dropping calls whilst at home. I was told by O2 that it was my phone which you replaced but still continues to do it. After 3 days on the phone trying to get it sorted with very unhelpful staff I was told it wa...

Nikki5 by Level 1: Joiner
  • 121 Views
  • 2 replies
  • 0 kudos