O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 118 replies
  • 5 kudos

Resolved! Account

I that my o2 bill is still active as the cancelled it when I payed off my device plan pls contact me

Resolved! Return phone

How do I return my phone that I’m not happy with within the 14 day period?the website is not very clear on this

Balti by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! S6 sim to s20?

I put my old galaxy s6 sim into my new galaxy s20 and have no network or data on the s20, I just need trying to get the new phone to work?

Gurus1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Get a%20phone%20contract%20with%20bad%20credit

When i was younger i got a phone out on contract i lost my job and wasnt able to pay the phone contract, im now able to pay for a contract but because of my pervious unpaid contract i cant get it with o2 but ive been with o2 from i was 13. Is there a...

Chloemac by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Mobile Phone Not Accepting Incoming Calls

I purchased a Samsung Galazy A12 mobile from the 02 stock in High Wycombe. I bought it in April, ever since I have had nothing but problems with it, mainly when someone rings me it goes straight into voice mail but also when someone calls it says the...

Guru3 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Set up%20Texts%20from%20Microsoft%20Surface%20Data%20Only%20Plan

Hey I just upgraded my mobile contract yesterday to a data only contract with a microsoft surface pro x, I was told I could still receive text messages and set up whatsapp on this, can you help with how to set this up. I can see an app called message...

Stewart75 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Number not recognised incoming calls fault

Hi are you able to help.My favourites are unable to call my phone mad keep getting the message number not recognised when they are trying to call me. Their number is not blocked they can contact me by text message and WhatsApp calls. I’ve deleted the...

2MS by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Security issue

How can I find out if my phone has been cloned or someone is able to see all my information I enter on my mobile

1233 by Level 1: Joiner
  • 4 replies
  • 0 kudos

landscape changing to portrait

Hi, I have a Samsung A50 with a DJI Fly app on it, until a few weeks ago when I went to edit some footage (drone) and selected it it was in all in landscape mode. Now a soon as I select the batch files to work with a and click OK it reverts to Portra...

Iang1 by Level 1: Joiner
  • 1 replies
  • 0 kudos