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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2889 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5039 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15759 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8045 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7431 Views
  • 6 replies
  • 0 kudos

Text

You- 4:31 PMI am trying to enter a competition on a radio station all I have to do is type a word and send it in to them by text but it keeps failing to send

Tosh1963 by Level 1: Joiner
  • 160 Views
  • 1 replies
  • 0 kudos

Mdk code for my s9

I have an s9 but it's asking for a MDK code? I was told you can send me one as this is my business phone which is needed? Thanow for your time

Paul83_ by Level 1: Joiner
  • 257 Views
  • 2 replies
  • 0 kudos

Can't pay bill

Dear o2,Please get back in contact with me, as I am in a loop where costs are unfairly spiralling up.For some reason my credit card block O2. now my payment was late, which resulted in my o2 not working (can't call and can't use data). When I try to ...

WiFi Calling

Hi, I have an iPhone 14. Wi-Fi calling is toggled off and when I try to toggle it on, a message tells me to contact you to turn it on. when I’ve checked in the o2 app, it says that Wi-Fi calling is enabled on my account, but I am unable to use it bec...

kaosimian by Level 1: Joiner
  • 238 Views
  • 2 replies
  • 0 kudos

Resolved! Bill

I have paid my bill early will they still take the direct debit on the day ?

Kane by Level 1: Joiner
  • 230 Views
  • 2 replies
  • 0 kudos

Visual Voicemail on Pixel 8 Pro

Hi, I have been unable to get VVM to work on my new P8P, and cant work out where i'm going wrong. It was one of the reasons i moved from EE to O2, so would really like to get this fixed. In the phone app, i have the Voicemail tab, and when i select t...

PTM by Level 1: Joiner
  • 1753 Views
  • 12 replies
  • 0 kudos

faulty alcatel portable wifi device

wifi device overheating and is hardly connecting now to wifi need help getting replacement but cant see option for this only full new plan set up what do i do ??

briand02 by Level 1: Joiner
  • 255 Views
  • 2 replies
  • 0 kudos

Resolved! How to I use my phone sim in galaxy watch 6

How do I use my sim from phone on galaxy watch 6, I got the phone and watch separate and have an esim on the watch but I can use the phones one as well somehow (replicate it as such) but how? the phones sim doesn't have a QR code or activation code o...

Failed payment via the O2 app

I tried to pay my bill today via the O2 app with confirmation through my Nationwide app. The first time it failed so I tried again with the same method, and it failed again - it just froze and wouldn't go any further. This afternoon I tried to pay vi...