O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! better upgrade deal

hi I have just upgraded my phone but I have found a better deal. and the phone will be here sooner can I swap over

Craig15 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I can send but not receive texts

Hi, I am unable to receive any texts but those I send are being received with no issues. Therefore, I assume that my settings are all ok. I've had the phone for 18 months and haven't changed number, provider etc. recently. Texts were ok last week (I ...

SCFins by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Remove spend cap

Hi there I’d like to see if I could remove my spend cap

James001 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Paying my bill

My services have been cut off due to not having money in the bank to pay it but I can’t get in touch with 02 to explain why due to not being able to ring out? Is there a free number to speak to someone??

DanielleB by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Returns

Hello I have made a stupid mistake and am needing advice , I returned a phone on Friday using the return labels sent to me , Problem is I never put the return sheet of paper needed what will now happen could you advise please.

Susan601 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Amazon Prime as a Volt Benefit

Hi I am a Virgin Media customer who very recently upgraded to a Volt package and joined O2 as a result. On the phone yesterday, VM customer services assured me multiple times that I would be able to select from either (1) 12 months Disney+ or (2) 12 ...

Pip7 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! 02 Travel

Can someone tell me why I have been charged the daily 02 Travel when my iPhone roaming and mobile data is switched off, I am using WhatsApp on wifi at all times, no texts being sent. Thank you.

Patty47 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! late payment

please could i have bill looked into plz 

zoe23 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Billing

Hi i have paid to end my contract with yourselves to move onto a pay as you go monthly! However i have still been charged for my old monthly payments?