O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4928 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 801 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1339 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1560 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1296 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5547 Views
  • 120 replies
  • 5 kudos

Resolved! Vergin media

So I've gone to sort out the o2 and vergin media volt thing you got going on but it's saying I'm not eligible for it because I can't get it at my address but I have it installed already can you help out please

Resolved! How do I set number of rings before voicemail cuts in

I have a Motorola g10. I realised the other day my phone just keeps ringing if unanswered and doesn't cut into the voicemail. I have a message set up etc but can't find how to set how to let it go to ansaphone thank you

Resolved! Coverage

So for the last couple of days I’ve had no signal ( 3G or 4G ) when I’ve been away from my home where I have wifi! I’ve checked online ( obviously when I’ve been at home ) and O2 says there’s a mast fault in my area! I work every day, and spend a lot...

LizQ by Level 1: Joiner
  • 65 Views
  • 2 replies
  • 0 kudos

Resolved! How do I speak to someone!?!

I spoke with someone via online chat on 24th October but they haven’t done what they promised. I’m now finding it impossible to access online chat or find a contact number so that I can speak with someone again.My network connection is virtually non ...

DippyDuck by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

Resolved! My order

Hi please can you check if there is any update on my orders? One is and ipad and the other is and iPhone 13 Pro max. I cant find these on track my orders

Kelly18 by Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos

Resolved! Keep my number - request could not be completed

Hi I have tried several times now to use my PAC code from VOXI to keep my number moving to o2 sim. Every time I fill out the form I get a rejection email ‘information provided for our security checks is incorrect’ there is no explanation of what info...

Nathan02 by Level 1: Joiner
  • 71 Views
  • 1 replies
  • 0 kudos

Resolved! Could I speak to someone about getting a Home Boostbox please?

Could I speak to someone about getting an O2 boost box to increase my mobile signal at my house? I can’t find what I’m looking for online and need to find out more about it before I order one. I have recently moved house to an area with limited cover...

RebeccaH by Level 1: Joiner
  • 53 Views
  • 1 replies
  • 0 kudos

O2 Voicemail Personal Greeting set up (Pay as you go)

Hi. I'm currently with GiffGaff but would like to change provider. When setting up a personal voicemail greeting on O2 Pay as you go, can you set up your personal voicemail greeting and then the caller can leave a message straight after your personal...

Katie2288 by Level 1: Joiner
  • 148 Views
  • 0 replies
  • 0 kudos

Resolved! No network

Hi there is no network since morning today

Sarfraz by Level 1: Joiner
  • 61 Views
  • 2 replies
  • 0 kudos

Resolved! No phone

Tracked order said been delivered but not received 

Mich1978 by Level 1: Joiner
  • 45 Views
  • 1 replies
  • 0 kudos