Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Transferring a phone number to an active 02 sim

I have an 02 Volt sim, that I want to transfer a number to from another provider. Can I do this with a PAC code even though the 02 Sim has been active for a few months?

MG02 by Level 1: Joiner
  • 213 Views
  • 1 replies
  • 0 kudos

Number retention

Just upgraded to new VM package Inc new SIM. Specified number retention and gave them pak number but now my account shows two numbers? Not set up new SIM yet.

HenryRoot by Level 1: Joiner
  • 444 Views
  • 4 replies
  • 0 kudos

Resolved! Vat Invoice

I'm trying to get the bill with VAT number for my accountant and get this message. To make our charging clearer, we’ve moved your bill to VAT inclusive. This means there’s no longer a breakdown of VAT. If you use your mobile for business and require ...

Not receiving calls

Hello, my wife isn't receiving calls but she can make calls and access the internet. I am calling her from the same room and it goes straight to voicemail. She has phone signal on O2. Any ideas on how to fix this?

PhilM2 by Level 1: Joiner
  • 737 Views
  • 8 replies
  • 0 kudos

Revive my old number

Hi,I haven’t use my number over a year and I want to revive to use it again. How can I do so?

Sam71 by Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos

Have they changed their number?

If I get the “welcome to the o2 messaging service the person you have called is unable to take your call, please leave your message after the tone” Could that person have changed their number? Or would I get a different message, such as “number not r...

elmarsh by Level 1: Joiner
  • 373 Views
  • 2 replies
  • 0 kudos

Suddenly I can’t dial UK landlines while in USA

I’m roaming in the USA. Last week I could call the UK from my UK mobile but this week the calls fail. I have Bolt on and roaming all included with unlimited calls but nope, calls just drop now - what changed.have I inadvertently changed a setting, ha...

poc by Level 1: Joiner
  • 266 Views
  • 1 replies
  • 0 kudos

pay by mobile ps5

i’m trying to add funds to my account on ps5 but i keep getting an error saying i’ve reached the spending limit o my mobile carrier service but after retrying it again i was able to add £5 and then had the same error again for hours until it let me a...

liam4116 by Level 1: Joiner
  • 623 Views
  • 4 replies
  • 0 kudos