O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4600 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 681 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1165 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1406 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1162 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5213 Views
  • 120 replies
  • 5 kudos

Resolved! no signal

just got iPhone 13 inserted card but no getting signal

caz4 by Level 1: Joiner
  • 32 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel upgrade

Hi I need to cancel a upgrade I applied for about a week ago and wondered how I could go about this if you clued help please

Neil10 by Level 1: Joiner
  • 43 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone 11 Set Up

I received my new iPhone 11 today at 8:45ish and I have struggled to set it up since. I have always been an iPhone user so I am familiar with the set up. The ios 15 update is just not working. It gets to the point of preparing for the install then lo...

Sim swap

So before I take to social media … My daughters pay monthly SIM hasnt worked since MAY when this saga started . When ever we try to get it fixed the O2 response is sending a text to her phone that doesn’t work ., I have spent hours waiting for the he...

Kk6 by Level 1: Joiner
  • 102 Views
  • 3 replies
  • 0 kudos

No Coverage

I have no coverage and am waiting on text message to log into HMRC this is an ongoing issue in this area

Orls by Level 1: Joiner
  • 57 Views
  • 2 replies
  • 0 kudos

Not recieving texts

I can send texts but not receive them on my Samsung Galaxy A12. This is new and as far as I know I have made no changes since I could get them.

Chas by Level 1: Joiner
  • 139 Views
  • 3 replies
  • 0 kudos

charged for free airtime ??

the plan i chose meant that 6 months of airtime would be free yet its only the first month and ive been charged already?

sof by Level 1: Joiner
  • 160 Views
  • 2 replies
  • 0 kudos

Resolved! Problems leaving

I thought I’d left O2 30/08/21.I have now received another bill. If I don't pay i will have a late payment fee. My number was moved to my new provider shortly after this date. 'My O2' doesn't recognise me and I can't call 202 because I'm not with O2 ...

Cc543 by Level 1: Joiner
  • 62 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming

Hi there, I need help with my internet use abroad. I am currently in Croatia which is in the EU. My data roaming is on but I can’t load anything that uses the internet when I’m not connected to WiFi. What should I do?