O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4232 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 568 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 990 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1238 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1032 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4361 Views
  • 118 replies
  • 5 kudos

auto top up second phone

I have 2 phones in 'myO2' my primary is on auto top up and my secondary is on manual web top up, I want to change the secondary to auto top up but I can't see how to do it.There is no option as such for that phone when selected, and enquiring about t...

Aviator99 by Level 1: Joiner
  • 110 Views
  • 2 replies
  • 0 kudos

Upgrade issues

Hello I carried out the upgrade via the online service which confirmed the new phone would be delivered to my home address but once I'd placed the order, I received notification advising the phone will be delivered to a local retailer. I'm partially ...

MIG_taff by Level 1: Joiner
  • 140 Views
  • 2 replies
  • 0 kudos

Disney+

I received an email recently saying I am able to add Disney+ for free for 6months but the link only leads to a dead end. How do I redeem this offer?

KW-P by Level 1: Joiner
  • 226 Views
  • 7 replies
  • 1 kudos

Resolved! New line

Hi I have an 02 number but also an EE number. My EE number I use for business but nu contract is due to end. So my question is will I be aloud to take out another line with you? And be able to use my EE number so transfer it to an o2 account? So idea...

Steve88 by Level 1: Joiner
  • 114 Views
  • 2 replies
  • 0 kudos

No 4G in Paris

Hi - I’m currently in Paris and can’t seem to get any data / 4G… Can you help? thanksbal

Balwant by Level 1: Joiner
  • 117 Views
  • 3 replies
  • 0 kudos

Huawei Mobile WiFi

Hi, I’m trying to connect my Huwei Mobile wifi, it come up on my mobile but when I put in the password that is on the inside of the device it says password not recognised. I’ve reset it a couple of times.I would be grateful for any advice.

Phone can’t connect to mobile data

My phone keeps saying cannot connect to mobile data.I followed all advice -turning phone on and off again, taking out sim and putting back in, trying sim in another phone (it works fine in my old phone) resetting network, nothing is working

Milly2 by Level 1: Joiner
  • 116 Views
  • 1 replies
  • 0 kudos

Signal

Hi guys since Thursday eve I have no 3G or 4g network any ideas they said there was an issue which has aplenty been fixed yet I still have nothing

Mark03 by Level 1: Joiner
  • 91 Views
  • 1 replies
  • 0 kudos

Problems with calls

When I try to make calls, it says ''Your call cannot be continued''. I haven't been able to make phone calls for the last 3 days. It is a problem with all numbers