O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Network gone

My network has gone I can't make any calls and cannot contact o2 customer service using my network. What do I do?

Resolved! 5g sim

I am currently on the iPhone 6s which has a 4g sim in. I am upgrading to the 13 which has 5g capability and want to know how to get a 5g sim

Zayn7867 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! nhs discount

Hi I have recently got a new contract with 02 as mine was up for renewal. My renewal date is 8th october. I tried to apply my NHS discount on my new contract however it will now allow me to. Is this because It is not my renewal date yet?

chloe2021 by Level 1: Joiner
  • 1 replies
  • 0 kudos

using phone abroad

Hello,pls I need your help, currently am away from UK and thought automatically my phone will roamed but I can't get my text messages and my phone not ringing, pls how can you help me am a monthly paying customer

Petero by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Change of number

Hi I took a contract phone out on Sunday, I would like to change the new number to my old number if that is possible?

Nat8 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Why can’t I get an upgrade

I’m looking to upgrade but it says an upgrade is in place but I didn’t 

Seanie by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Account details

I was under the belief that both mine and my son's Iphones were under this account. However, I can only see my own device under this account and not my son's and I am not sure which account his phone will be under. How do I go about figuring this out...

Sarah36 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Text messages

Hi, I have not been able to send or receive text messages for a few days. O2 help is not helpful!

postiexyz by Level 1: Joiner
  • 1 replies
  • 0 kudos