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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7280 Views
  • 6 replies
  • 0 kudos

Livechat does not exist

Informed by O2 on their facebook page to select contact us and then select livechat.There is no livechat link on the webpage when using a computer. Extract from FB: "To contact us via live chat, you can follow these steps: -Visit the O2 website. -Nav...

Text charges

Why are you charging me for a text message I received from kwik fit that I didn't ask for?

Sticks by Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

Can't connect to 02 app

Hello there, i can access to my 02 in the web but when i try to connect in the app. It says that my 02 is not available to me yet ..Please help me with this

Cancel a phone contract

My son has bought a new phone and I need to cancel his phone contract with you

Steve51 by Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos

Number transfer

I have used my pac code to transfer my old number but I dont seem to be able.to use internet, texts or data. I am in portugal currently, wondering if Roaming is causing a problem?

James46 by Level 1: Joiner
  • 217 Views
  • 1 replies
  • 0 kudos

no network

weve upgraded our mibiles and we have no network we are unable to receive or make calls the same with texting i received at message earlier stating 4g calls had been switched off

Martin221 by Level 1: Joiner
  • 208 Views
  • 2 replies
  • 0 kudos

SWITCH UP HELP

Hi,I recently went into the 02 shop on edge lane on the 7th October to process a switch up from an iPhone 14 pro max to an iPhone 15 pro at some point within the system this failed. The on site team have tried there best to understand what is happeni...

Apple Pay problems

It won’t let me add any of cards to Apple Wallet and I don’t know what’s going on

Bh26 by Level 1: Joiner
  • 249 Views
  • 2 replies
  • 0 kudos