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Not able to receive incoming calls or text messages

Is it acceptable to be with 48 days of not being able to receive incoming calls or text messages and unable to increase my tariff?I have spent over 25 hours on chat and calls to o2 trying to get this resolved. here I am still utterly and completely e...

Resolved! Puk code

My son has locked his sim somehow and is putting it in a new device which is also blocked as an old EE handset, so it’s asking for a sim unlock code which I’m guessing is the PUk code, we have the device unblock code but can’t put it in until we get ...

Contact details for O2

Please can you send me o2 number? 202 is not working, i want to call with another phone not registered with o2

Bad signal

I have one bar of signal at both my house and my parents house in south west london. Can my signal be improved? Otherwise I will have to move providers.

Cant receive one time code to access my account online, what can I do?

Out of the country and can't receive a one-time code to access my account online, what can I do to sign into my O2 account ?

Problem with receiving short code texts - Customer Service unable or unwilling to help

Since maybe the end of May, I've been having problems with receiving short code messages - mainly verification text, but also other texts from companies like Royal Mail, Paypal, my bank, and many others. It seems to be intermittent - some days those ...

Blocking a country

Hi my Son is in Corfu, close to Albania. He is picking up the signal of this Country. How do I block +355 on the app. Code for Albania

Paid my bill but I still don't have any signal

Hi, my phone was cut off as I missed my payment. I paid it back two days ago but I still don't have a working sim card. I've rebooted it and tried enabling / disabling data. The account shows paid. Any suggestions? I can't call tech support

How to cancel contract

How do I cancel a contract

Can i speak to an agent, without access to my email or phone, so cant login to the app

Hi, I'm currently in NZ and using an NZ sim. Since about Nov/Dec last year (big ish) my device stopped being able to connect to any mobile network (VOLT update?!), despite working perfectly for months with an NZ sim on a local network. Problem is now...

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