O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

GuruSupport.png SideButton_New.png
Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! Signal

My signal is down and I can not ring or text. Can you please check for me?

Amy88 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Alcatel 1066

How do I enter numeric "0" in a message

Resolved! Premium messages to 9017

Can you please tell me what these silent text messages are from my phone to this premium 9017 number? They happen at early hours in the morning and I've only just noticed them as free premium messages on my bill. My SMS totals are very high each mont...

Kelv by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Need to access my number from abroad

Hi there, I'm currently travelling in Kenya and won't return to the UK for at least another year. Sadly my phone was stolen last night and my UK sim was inside it. Really stupid mistake. The problem I have is that everything from google to WhatsApp t...

Traveller by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 4g to 5g Sim

Hi, if I upgrade my 4g XR to a 5g 12, does the package come with a new sim? Also is my number automatically migrated to the new sim if one is issued?thanks

Resolved! Cut off

Unpaid bill need to get hold of o2 not able to contact them as all out calls are stopped ain’t there a free number to call

Fitz by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Roaming in Europe

Please I travelled to Ireland from uk. I want to be able to receive calls and text from my 02 number while on holiday what do I do?Thanks.

Lucky1982 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! I phone 12 saying no signal

Hello my i phone 12 is saying no signal everywhere, it’s letting me use wifi at home but i can’t call anyone either, it just comes up with call failed immediately. What can i do? as i usually have unlimited data but cannot even access that.

Deposit by phone bill

How come when I try and deposit by phone bill it's not working as it used to work

Andrew24 by Level 1: Joiner
  • 5 replies
  • 0 kudos