O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4977 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 814 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1366 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1580 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1304 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5626 Views
  • 122 replies
  • 5 kudos

Resolved! Wifi calling

I’ve had alerts on my phone to say 4g has been switched off, and my phone advises me to contact you to activate wifi calling, which was working previously please advise

Julian007 by Level 1: Joiner
  • 300 Views
  • 5 replies
  • 0 kudos

Resolved! can't activate my extra, after setup my new phone

I have a new iPhone 13, and after setting it up, I tried to activate my extra. When I had to activate it, I could not use the button or make the selection (activating). I went back to o2 but now in the browser of my pc, and when I tried to start agai...

Resolved! Swap number

How would I swap my o2 tel number to a pay and go sim (gif gaf) and get a new number for my o2 contract

Mk21 by Level 1: Joiner
  • 44 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

Wanting to know how tae take spend cap off 

Resolved! Sim card in ipad

I purchased an ipad on finance, im not finished paying off the ipad yet but I got it with a sim card, I do not need the sim and I'm paying 10 pound a month for data and texts which I am not using. Is there a way to just cancel the sim?

Beth8 by Level 1: Joiner
  • 44 Views
  • 1 replies
  • 0 kudos

Resolved! data used within a minute

please help, i topped up 1gb of data ay 8.09 this morning and without even using my phone 1 minute later I got a text to say my top up data had been used up. I must have something switched on that's eating , my data but i cannot figure out what. This...

Gemma1984 by Level 1: Joiner
  • 57 Views
  • 2 replies
  • 0 kudos

Resolved! Poor data speed for over 6 months

Long story short... Been with 02 for around 10 years. Currently have a Samsung S10 due to upgrade in January however since March 2021 the internet speed has been awful. O2 speed test shows less than 1mb and network failure. I spent around 2 months em...

tnpmonkey by Level 1: Joiner
  • 88 Views
  • 4 replies
  • 0 kudos

Resolved! No network coverage

Hi I cant make any calls at all all my phone is saying is no network coverage

bjfox by Level 1: Joiner
  • 58 Views
  • 2 replies
  • 0 kudos