O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4923 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 801 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1339 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1560 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1296 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5546 Views
  • 120 replies
  • 5 kudos

Resolved! Contacting 02

How can i speak to 02 if my phone has been disconnected? 

Charl4 by Level 1: Joiner
  • 131 Views
  • 1 replies
  • 0 kudos

Resolved! Explicit content

Can u help me I need to turn off explicit content I can’t search anything

Resolved! Tariff hasn’t upgraded

I upgraded like 4 days ago now and I know my phone is going to take 2-4 weeks to arrive but when will my tariff upgrade? I thought it was within 24 hours.

Jordan98 by Level 1: Joiner
  • 50 Views
  • 1 replies
  • 0 kudos

Resolved! Payment date

Please can I change my payment date? Nobody is telling me how. Many thanks

Friell by Level 1: Joiner
  • 56 Views
  • 1 replies
  • 0 kudos

Resolved! Retrieve Voicemail

Hi I have a Samsung Galaxy S21. I saved some very important voicemail messages from 6th & 27th September. When I went into my voicemails this week to listen to them, they had gone! I havent deleted them. Is there any way I can recover / find them? I ...

Jules76 by Level 1: Joiner
  • 56 Views
  • 2 replies
  • 0 kudos

Resolved! LTE

Hello can you tell me how to get LTE?

free screen replacement with qualifying purchase

Hi, I am asking regarding the ‘free insurance’ as set out in the terms and condition of O2 for free screen replacement. Can you tell me how to participate in this reward? thanks

Patrycja1 by Level 1: Joiner
  • 51 Views
  • 2 replies
  • 0 kudos

Resolved! Connection problems in ME8 6AN are

Hi, I’m visiting family in the ME8 6AN area of Kent and the O2 signal has been rubbish for ages, can anyone tell me when it is likely to be fixed? As other companies e.g EE have no such problems.

SteveB62 by Level 1: Joiner
  • 37 Views
  • 1 replies
  • 0 kudos

Resolved! Tarif changing

If i change my tariff to more data when will it start. Now or when my data refreshes

Mike23 by Level 1: Joiner
  • 42 Views
  • 1 replies
  • 0 kudos