O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4601 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 681 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1165 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1406 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1162 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5213 Views
  • 120 replies
  • 5 kudos

Resolved! PAC code

Please can I have a pac code sent to my phone to swap providers I was meant to have one sent over an hour ago I’m still waiting

Beth123 by Level 1: Joiner
  • 56 Views
  • 2 replies
  • 0 kudos

Resolved! Disappearing contacts

My contacts keep disappearing, how can I stop this happening? 

Leswest by Level 1: Joiner
  • 54 Views
  • 1 replies
  • 0 kudos

Resolved! Email

Hi, I'm waiting on an email back about a pay monthly samsung watch! I was told it could take 24 hrs but ive been waiting 3-4 day's. Thank You, Nick

Nick23595 by Level 1: Joiner
  • 51 Views
  • 1 replies
  • 0 kudos

Resolved! No 4G or 5G

I’ve had my new iPhone 13 pro max for a week now. It only operates on Wi-fi. When there is no wi-fi, my phone is useless, I have no 4G Or 5G.

AndyF1 by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos

Resolved! PAC

My daughter & I are leaving o2 & require a PAC but I can’t text to request this as we have multiple devices on my account but I can’t find how to request for a PAC on line!!!

Resolved! Discuss a bill

Hi May you please remove the bare on my number 

Resolved! New Phone Issues

Hi All,Need some help. New phone today, but can't make or recieve calls or messages. Can't log in to my Samsung account because I can't recieve the code to get past the 2 step verificationCan you help ?

Smithy88 by Level 1: Joiner
  • 85 Views
  • 2 replies
  • 0 kudos

Resolved! Planning to switch to giffgaff

Hey, I'm thinking about switching to giffgaff and I'm wondering if calls and texts get charged for from giffgaff to O2 users or are all calls free for the bundled prices?

Resolved! iPhone network unlock

Hello, I’m on o2 love the service I have recently upgraded my iPhone 8 (o2) to a new iPhone 12 still using the same o2 sim. However I would like to know how to unlock my iPhone 8 now it has no sim in it 路‍ What is the process please. vbr Matt.

Matt8975 by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos

Resolved! Disney +

Why can't i cancel my extra Disney +