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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2878 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5035 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15750 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Resolved! Wi-Fi Calling 2024

Why in 2024 is it not possible for O2 Wi-Fi calling to be available on all devices using an O2 Sim?I have Wi-Fi calling enabled on my account. My phone (Poco X3 NFC) supports Wi-Fi calling. Yet when I have Wi-Fi calling turned on I still have no succ...

phone calls IN and OUT fail, since this morning

Since this morning all attempts at making or receiving calls just tell me it FAILED. I have signal for emails etc. and internet connection. Just no phone calls.I'm just going round and round with queries online - can't seem to connect to the expert.A...

Sonja1 by Level 1: Joiner
  • 352 Views
  • 9 replies
  • 0 kudos

4g network

4g network is extremely slow or not available at all. I have tried turning on and off etc,

Effie by Level 1: Joiner
  • 113 Views
  • 2 replies
  • 0 kudos

New billing and airtime rewards

Hi all, since the new billing system my airtime rewards that i have redeemed are not showing on my o2 account page- it always showed as a minus against my next bill but still shows as 0.00. Any ideas?

CarrieA by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

o2 account

Hello, My number is xxxxxxxxxxxx, my username is xxxxxxxxxxxx I am unable to log-in to my account to pay my monthly bill [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Rhea by Level 1: Joiner
  • 106 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch

I have added my Apple Watch to my 02 account. How do I cancel this? 

mdavies96 by Level 1: Joiner
  • 107 Views
  • 1 replies
  • 0 kudos

Anyone else pay their bill and get no mobile data!?

Paid bill..have ZERO mobile data..its PAID for.. so why doesn't it work. ..45 mins waiting to talk to someone on the phone..they never answer.. 20 years ive been a customer, im leaving

Cazza3 by Level 1: Joiner
  • 113 Views
  • 1 replies
  • 0 kudos

Resolved! Activate sim

How do I activate the SIM card pleasei I had a upgrade a few months ago and only just got round to setting the phone up.

In France & no network connection options visible

I have an iPhone Xs & never have a problem travelling internationally.Arrived in France from Uk a few hrs ago & still cannot get usual meny & auto connections to a local network.Any ideas?

LyndaJG by Level 1: Joiner
  • 179 Views
  • 3 replies
  • 0 kudos