O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4233 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 568 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 990 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1238 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1032 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4366 Views
  • 118 replies
  • 5 kudos

Getting really fed up of lack of voice signal

Ok up until a couple of months ago, I had perfect singal indoors at home and it is just getting worse and worse! To the point, tonight, I am on emergency calls only! I am already being massively overcharged for the package I am on, and now I can't ma...

Bec8605 by Level 1: Joiner
  • 185 Views
  • 4 replies
  • 0 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 568 Views
  • 2 replies
  • 1 kudos

Resolved! Overcharged

Hi,ive been charged 3 times for a upfront payment of my AirPods 

Emma841 by Level 1: Joiner
  • 118 Views
  • 1 replies
  • 0 kudos

Resolved! Need to top up

I seem to run out my data too quick 

Vipkam by Level 1: Joiner
  • 113 Views
  • 1 replies
  • 0 kudos

Resolved! Need help

Hello! I need help, please! Two days ago you cancelled my phone number 07923 159224, because I wanted. But I moved to my country Bulgaria and I need unlock my iPhone, because I can’t use my phone… Please, can you unlock my iPhone?

Stacy8908 by Level 1: Joiner
  • 163 Views
  • 1 replies
  • 0 kudos

Signal problems - known mast issue but nothing being done!

For a number of weeks I have had issues with call drop outs, not being heard etc. When checking the signal status pages it shows that a nearby mast is not working correctly however there is no further info as to when this might be resolved. I am sign...

LS16 by Level 1: Joiner
  • 115 Views
  • 1 replies
  • 0 kudos

I have lost network signal on my phone for more than 24hours

Have not been able to access network signal for more than 24hours after requesting a change in my phone number from a giffgaff to an 02.I cannot even contact customer care because l've got no signal. I have switched off my phone and turned it back on...

97 by Level 1: Joiner
  • 139 Views
  • 2 replies
  • 0 kudos