O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4964 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 810 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1357 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1576 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1304 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5617 Views
  • 122 replies
  • 5 kudos

Password Phone lock

I need help i had my new phone on Friday, but because my great grandchildren got hold of it i put a password on to lock it and i've forgotten the password,i put a fingerprint on as well but it wants the password and i can't remember it

Oldlady72 by Level 1: Joiner
  • 53 Views
  • 2 replies
  • 1 kudos

dly

Wanting to change tariff straight away without waiting

Dly by Level 1: Joiner
  • 35 Views
  • 1 replies
  • 0 kudos

Resolved! New phone, keep number

I have just bought a new phone and want to move my old number over to it. How do I do that?

Resolved! poor signal all the time

Signal never above 1 bar in my house,even though house is only 500 yards from mast...????

Mac5 by Level 1: Joiner
  • 52 Views
  • 2 replies
  • 0 kudos

Resolved! Change billing date

Hi I’m trying to change my billing date to the 28th of each month

Declan2 by Level 1: Joiner
  • 48 Views
  • 1 replies
  • 0 kudos

Resolved! Change address

Hi. I need to enter my new card details, to top up, but my address postcode isn't recognised, as it's a new house

Forest by Level 1: Joiner
  • 29 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin mobile masts

Does anyone know if or when o2 will be using virgins mobile masts as I can get a far better signal from virgin than I do with o2

Scudger by Level 1: Joiner
  • 34 Views
  • 1 replies
  • 0 kudos

Resolved! Divert

Is there a way I can stop ppl diverting a phone my phone??

Resolved! Unable to make calls

I am unable to make calls and keep getting put through to accounts to pay but the balance is zero