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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7282 Views
  • 6 replies
  • 0 kudos

Expired phone contract

Can I buy another month contract please and continue on using the same telephone number?

Louloumd by Level 1: Joiner
  • 213 Views
  • 1 replies
  • 0 kudos

Mobile internet?

So just moved into a new apartment. Finally got broadband / wifi setup with another company last week but this morning it went down. The o2 coverage of 5g in my area is really poor due to living in a busy city centre area. Won’t be able to get broadb...

Top up used

Hii just topped up my phone £15 and £12 has been used for the ultimate bundle, which I didn’t want because I’m already within my monthly subscription which I paid about a week ago, please could you refund back to my account

Accessory Discount Code not received after 30 days

I have called O2 phone support 3 times about this to no avail.I upgraded my iPhone 12 to a Samsung Galaxy S23 on the 15th of September and waited the 30 days for my discount code for the Samsung Galaxy Buds Pro 2 to come in so I could buy them for £1...

antoin by Level 1: Joiner
  • 623 Views
  • 5 replies
  • 0 kudos

Error code 15 on Apple Watch please help

Hi , I keep getting an error code 15 when I am trying to add my data to my watch. I called yesterday and a nice man said it needed a reset from their end and it should resolve it but it hasn’t and I am still getting the error code!! Please help I fee...

Lucylu87 by Level 1: Joiner
  • 938 Views
  • 9 replies
  • 0 kudos

Wifi calling

I am trying to set up wifi calling and get through setting it up only to get a message saying to contact O2. Can’t find a page to enable it on My O2 so how do I do it?

sc9397 by Level 1: Joiner
  • 278 Views
  • 3 replies
  • 0 kudos

Resolved! reference code 10 on Apple Watch

Hi. I’ve been trying to set up my new Apple Watch Ultra and like many people before I am getting the annoying:“Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 10”I calle...

Can I gift data

Can I gift data to a family member 

Chez5 by Level 1: Joiner
  • 461 Views
  • 4 replies
  • 0 kudos

Transfer to esim

I am trying to convert from my old iPhone with a physical sim to a new iPhone with esim. I can’t find the QR code to do this and now have no network coverage on either phone. How can I get the transfer to work now?

Torie1 by Level 1: Joiner
  • 307 Views
  • 1 replies
  • 0 kudos