O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4230 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 568 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 989 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1235 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1032 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4355 Views
  • 118 replies
  • 5 kudos

Resolved! 02 wifi

I recently had to connect a device that wasn't mine to o2 wifi, but used my phone number to get the code. will any personal data be able to access by having done this?

AJ9 by Level 1: Joiner
  • 103 Views
  • 1 replies
  • 0 kudos

Resolved! Simm card

My new I phone has arrived so I put old simm card in new phone?

CG1 by Level 1: Joiner
  • 143 Views
  • 2 replies
  • 0 kudos

Calls

When I revive a call I can hear them but they can’t hear me 

Curtis9 by Level 1: Joiner
  • 125 Views
  • 3 replies
  • 0 kudos

Resolved! Track a delivery

Hi, I cannot seem to track my delivery or even log on to my O2 app can anyone help meee?

Resolved! Gambling

Hi iv put age restriction on my phone but can still go on gambling sites?

Silent by Level 1: Joiner
  • 106 Views
  • 1 replies
  • 0 kudos

Resolved! Locked out

I have been locked out of my account and I’ve no idea why. As a result I cannot make or receive calls. It is unbelievably frustrating. Can anyone help?

Resolved! I want to speak to a human!

Does o2 still have the online chat option? I just seem to be on a neverending loop.

Adie64 by Level 1: Joiner
  • 242 Views
  • 2 replies
  • 1 kudos

Resolved! Help with samsung watch please

I have purchased a Samsung galaxy active 2 watch from Amazon and I want to activate the internal sim. It is asking for a code from my provider. How do I get this please.

Franny by Level 1: Joiner
  • 164 Views
  • 2 replies
  • 0 kudos

Resolved! Pac number

HelloI want to switch from o2 to another provider. I need my pac number but its proving very hard to get hold of it. Iv tried the my o2 app just tells me to tx info or pac to numbers. Then I get a reply saying they dont understand. Please help

Pete-29 by Level 1: Joiner
  • 108 Views
  • 1 replies
  • 0 kudos