O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! contact O2

I need to contact O2 regarding an item on my bill for a call and data use on 2 November, 21. On that day and until 4 November, the O2 sim card was not even on my phone.

FM3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I can't update Whatsapp on my phone

Please can someone help? I have tried to download the latest version of whatsapp, but it doesn't work. I'm not sure what to do next. (I am not techie at all). I have a Samsung Galaxy Co Model no SM-G361F (quite old i think)!

Yazoo by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! i cant actavite my voicemail

please help im losing work as i can turn on my voice mail went into the shop they couldn't help please help

Resolved! Volt

Today I changed my contract for tv with virgin and got a better deal, part of the deal was a sim with o2 which I currently have a mobile account. Virgin said I needed to go onto o2 and update my account with them by logging on and accessing enroll wi...

Sean1956 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No Internet

Hi We have a wireless router with an o2 sim card. This has been working fine for months. Last week our laptops and wireless printer started to get a "no internet" message. The postcode is HD8 [Personal details removed]. I have checked local service a...

YCP by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! nhs discount

Hi, i went in store yesterday and upgraded my phone also took out an apple watch too. I currently have nhs discount and the guy forgot to explain what i need to do to apply it to my new bill I did explain i only have my blue light card at the moment ...

Resolved! Internet not working

Have arrived in Lanzarote and I can’t use my data? 

Neil22 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Swap phone number to new sim

Just got new phone and sim but new sim says no servicei need to swap number over but can’t get security text to phone because of no service

TDM by Level 1: Joiner
  • 3 replies
  • 0 kudos