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Forum Posts

Resolved! No order confirmation, no refund.

I tried ordering the iPhone 17 pro max passed the credit check was paying upfront cost of £200. The second I accepted the payment through my bank the screen crashed and went blank. I didn’t receive a confirmation email either. Rang o2 sales team and ...

Niy by Level 1: Joiner
  • 543 Views
  • 1 replies
  • 0 kudos

Samsung watch7 lte not making calls without phone

I have Samsung S21 phone and Samsung watch7 lte. I wanted to be able to make calls without the phone from the watch.I have 2 esim plans different numbers.O2 store set it all up. Store says the watch can make calls without phone, however has never bee...

Nomader00 by Level 1: Joiner
  • 323 Views
  • 2 replies
  • 0 kudos

Resolved! Apple watch activation

I have been trying to purchase an airtime plan for my Apple Watch since January I have spent hours and hours on this problem, text chat, email, l phone calls, complaints I have done everything I have been told to, no matter how ridiculousI have been ...

anthp by Level 1: Joiner
  • 3339 Views
  • 21 replies
  • 0 kudos

Failure to connect in France

O2 doesn’t connect to any network while I am in France. Any solutions? This also happened when I was travelling in Norway recently.Connecting to networks in Germany and the Netherlands has not been a problem.

mfj by Level 1: Joiner
  • 1364 Views
  • 4 replies
  • 1 kudos

using waze in uae

I can't seem to use waze in the uae, I have the O2 ultimate package, does anyone else have this issue. I have installed and reinstalled the app but it just won't work. calls and other data services all work fine.

Ish1 by Level 1: Joiner
  • 221 Views
  • 2 replies
  • 0 kudos

Upgrading through a 3rd party

Hi, ive recently upgraded from an S23 to an S25 (both on 02) via Mobile Phomes Direct and have a few questions: Can i put my current sim in my new phone and still keep the same number, or do i need to sim swap? My contract ends on the 22nd do i need ...

Just_Jay by Level 1: Joiner
  • 350 Views
  • 2 replies
  • 0 kudos

iphone Esim transfer while outside UK

So i am going to be travelling to the US for a month and while i am there will be purchasing a new iPhone which is Esim only. I am planning to use Apple Quick Start to transfer all my data, including my Esim, to my new IPhone. I did this successfully...

brockhill by Level 1: Joiner
  • 348 Views
  • 2 replies
  • 0 kudos

Bolt ons

Hiya I am travelling to china Japan and Singapore. What bolt on do I need and will it work out ther?

Blue43 by Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos

Apple Watch Activation

Hello, I've been trawling posts to get help with my apple watch activation. @Dave-O2 seems to be the person but I don't seem to be able to contact him directly (update - have just messaged him) I've followed his guides, and it could be because I have...

ToshK by Level 1: Joiner
  • 220 Views
  • 2 replies
  • 0 kudos