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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2875 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5031 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15746 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8038 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7424 Views
  • 6 replies
  • 0 kudos

Wifi calling not working

Hi as per title don't believe wifi calling is working on either of our phones since move to O2. Have it switched on on the phones and if l look on myO2 it also says it is switched on but.... connection keeps breaking up. As the O2 signal in our area ...

Wotalot by Level 1: Joiner
  • 608 Views
  • 4 replies
  • 0 kudos

Activate sim card

I cannot activate my new sim card (REMOVED)

K8t by Level 1: Joiner
  • 345 Views
  • 3 replies
  • 0 kudos

Signal abroad

Haven't been able to get a signal on recent trips to Madrid and Rome? 

Resolved! Apple Watch Not connecting

My Apple Watch Ultra is linked to my IPhone on O2 account but shows as No Connection on gather watch under mobile settings - There is a green tick against O2 Plan - I’ve tried 8 Customer service Agents in attempt to resolve and Esim has been rest a f...

Lhc444 by Level 1: Joiner
  • 3953 Views
  • 34 replies
  • 0 kudos

cellular at sea maritime network

I need to make and receive calls from the business while my cruise ship is at sea. The fact is I can't connect to the network at all. I wonder what is preventing me from connecting to this cellular at sea maritime network. Is it a roaming barred, spe...

funfun by Level 1: Joiner
  • 906 Views
  • 6 replies
  • 0 kudos

Resolved! 2nd phone

how can I check the bill for my 2nd registered phone

Ported number from EE

Hi,my old number has been ported today from EE and everything seems to be working fine apart from that I’m not able to receive any calls,it goes straight to EE voicemail for some reason. I have reset network settings on my iPhone but still doesn’t wo...

Chris276 by Level 1: Joiner
  • 294 Views
  • 2 replies
  • 0 kudos