O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! number switch

taken out a new contract for my girlfriend, was told it would be 48hrs to switch her over to her existing phone number which she wants to keep. 48hrs past and she's still waiting for this to be done, i supplied pac number as required what is the hold...

samt999 by Level 1: Joiner
  • 1 replies
  • 0 kudos

wifi calling

wifi calling suddenly disappeared, have tried all the help documents for ways of finding it or kicking starting, have checked my o2 account too and its active/showing. i urgently need this I have no phone signal and rely on wifi calling to keep in co...

madz21 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! SIM cards

Hi there I have never received my sim cards from you and I have new address now

Glitzy37_ by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unlock my old phone

Good morning, I would like to give my old iPhone 11 Pro to my sister in law who is on another network.I was wandering if you can do this for me plz.

Dawn68 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I am paying for a phone I cannot use Anne for the last couple of months have either had very bad rec

I have had no reception with my O2 phone for months. I keep complaining online but just get an automated message saying there is a mast in my area. I am paying for a phone I cannot use Anne for the last couple of months have either had very bad recep...

M7 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! unlimited sim vs hotspot dongle contract

The other week - clacton O2 shop staff told me that i couldn't change my monthly contract from 36GB to 50GB without buying a new 'hotspot' dongle which locks me into a 24 month contract.i had asked them if it were possible to just change the sim or t...

LOL77 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Struggling with phone bill

Hi I am waiting for a new bank card to arrive and my outgoing calls have been stopped on both my phone numbers. [Personal details removed] and [Personal details removed]. Please can I get all my services back on and I will pay the phone bill by 04/12...