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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2876 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5034 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15747 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

50 mms pics per month

My upgrade has deleted my 50 mmpics per month I've had this for years and it's gone now

Duane2472 by Level 1: Joiner
  • 274 Views
  • 4 replies
  • 0 kudos

Network problems since being changed to O2 from virgin mobile

I was changed over to O2 uk in may 2023 I have a samsung A42 5G phone. Since the changeover my phone constantly drops the O2 uk network signal and says emergency calls only. If I restart the phone the signal comes back (sometimes) network coverage is...

Ron53 by Level 1: Joiner
  • 579 Views
  • 3 replies
  • 0 kudos

Unable to receive OTP’s

I’ve been having a nightmare really. Tried calling O2 about this and got nowhere. I’m having an issue with my service where I can receive all other text messages fine but not any OTP’s and SMS where it shows a name instead of a number (I.e LLOYDSBANK...

DavidAllan by Level 1: Joiner
  • 2143 Views
  • 12 replies
  • 0 kudos

SIM card not working

My SIM card is not working, I have tried taking out and restarting phone. I have no service etc.

RM20 by Level 1: Joiner
  • 296 Views
  • 3 replies
  • 0 kudos

Resolved! WiFi issues- Underground

Hi, I was wondering if anyone can help. I've been on O2 since August and have never managed to access the WiFi underground when using the tube. It comes up with "identity" and "password" and it says I cannot auto connect. I have tried online assistan...

Scbryan by Level 1: Joiner
  • 605 Views
  • 8 replies
  • 0 kudos

Support

I would like to pay the bill but I don't know how to do it

my phone has been stolen

Hi there, I'm in Sao Paulo and my phone has been stolen. Can I have it shut down asap.?

Ben24 by Level 1: Joiner
  • 141 Views
  • 2 replies
  • 0 kudos

Resolved! Phone theft

Hi there, My phone has been stolen. Can I have it shut down immediately. Ben

Ben24 by Level 1: Joiner
  • 150 Views
  • 1 replies
  • 0 kudos