O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4940 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 802 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1341 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1562 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1297 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5597 Views
  • 122 replies
  • 5 kudos

Resolved! Samsung Watch and upgrading phone number

Hi I am purchasing a Samsung watch 4 and it has asked if i want to upgrade my existing number or get a new number. Can someone just explain to me what it means by upgrade? I'm assuming it means that the watch will have the same number as the phone? K...

MattWroe by Level 1: Joiner
  • 83 Views
  • 4 replies
  • 0 kudos

Resolved! Customer services

I spoke with customer services last week and asked could I pay 29th , and they agreed I could and would keep my phone on and services, I have been cut off

Resolved! No text nor internet when not at home?

Can anyone help please? My phone has stopped accessing the internet and receiving or send text messages when I’m away from my home.it will only do so when I’m connected to my home WiFi.Is there a reason for this and how can I fix it?Thank you

Ed69 by Level 1: Joiner
  • 31 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung 4 watch classic

If i were to buy a Samsung 4 classic 4g from Samsung can I buy a contract through o2 to use this or do I have to purchase the watch through o2 to do this?

ABell80 by Level 1: Joiner
  • 53 Views
  • 1 replies
  • 0 kudos

Signal (or lack of it)

I've just had an email from O2 boasting about the signal and signal checker. I checked the postcode for my location and they say it's good inside and out. This is a lie. It's almost impossible to get any signal whatsoever in Plymouth City centre and ...

Adysmyley by Level 1: Joiner
  • 29 Views
  • 1 replies
  • 0 kudos

Resolved! nhs discount

does anyone know how to get a bluelight card discount applied to a current contract?

Resolved! Connection issues

My mobile internet has become unreliable and slow . My business relies on good connectivity so this increasingly frustrating . I have never been able to access this data whereas my wifi network loses data so quickly . Everything now is very slow in l...

Resolved! Network getting worse

For about 2 years I've been playing online games via my mobile network on my break. For the longest time I've had zero issue with it but since around the summer it's become more and more difficult to play and recently I've had what amounts to total b...

Resolved! Swapped number

Two years ago I started a new contract I requested to keep my old number. The number was changed but I have a number of people telling me that they keep getting another number come up when I text when they try to call me on this number it says it’s u...

Gavbailey by Level 1: Joiner
  • 42 Views
  • 1 replies
  • 0 kudos

Resolved! Wifi Calling One Plusd 7 pro dual sim, works with EE not o2

I have enabled WiFi calling on my o2 account. I have a Oneplus 7 pro phone with dual sim. Wifi calling option on the ee sim is available and works. I dont get the option come up for o2. I have checked my account and it is enabled. I've swapped the si...

kackland by Level 1: Joiner
  • 25 Views
  • 2 replies
  • 0 kudos