O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4531 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 664 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1148 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1391 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1151 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5114 Views
  • 120 replies
  • 5 kudos

Resolved! Not getting Amazon OTPs

Hi there I switched networks a month ago, ever since had no Amazon OTPs. it’s driving me crazy as I have two level verification on my Amazon account which needs OTP to work. Things have come to a head my account is blocked. Amazon today told me it’s ...

Bnguy21 by Level 1: Joiner
  • 55 Views
  • 2 replies
  • 0 kudos

Resolved! Sim not working

I lost my phone at the weekend, I contacted o2 to get a replacement sim. I visited the shop on Saturday to get a new phone on contract. The lady I spoke to said I could keep the same number. It has been 2 day since the purchase and my phone isn’t acc...

Resolved! No signal

I’ve had 1 bar of signal for the past few hours. Cant get on any apps, nothing is loading at all. Area coverage said its fine but it really isnt at all

Resolved! Internet issues

My phone has updated and now I can't use some apps or the internet 

Emma46 by Level 1: Joiner
  • 75 Views
  • 2 replies
  • 0 kudos

Resolved! Billing

How do I speak to someone about my bill 

Helen1201 by Level 1: Joiner
  • 44 Views
  • 1 replies
  • 0 kudos

Resolved! Phone issues

Hi I can’t seem to access WhatsApp my wifi is fine yet I have no signal can you please help

Jade15 by Level 1: Joiner
  • 79 Views
  • 3 replies
  • 0 kudos

Can't connect to home wifi

No one else in the house is having a problem but my p30 is saying no Internet connection, tried turning it off and on again (both phone and wifi hub) nothing is working

Deb7272 by Level 1: Joiner
  • 45 Views
  • 1 replies
  • 0 kudos

Resolved! how do I get to talk with someone

My tariff changed to day and amazingly my phone wont connect to FB / instagram / whatsApp etc.How do I get to talk to someone about it?

Abbyc by Level 1: Joiner
  • 80 Views
  • 3 replies
  • 0 kudos