O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Account hijack

I think someone is trying to hijack my account on O2. I've recently switched my sim over to Sky but tonight I've received 10 text messages from O2 UK stating the one time passcode I'd requested will be sent shortly. I've then received the text with t...

CHRIS34 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Billing

Hi there I'd like to discuss my bill it looms like I'm bei g charged for spam emails coming in over a period of months

Qw by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unable to log onto internet

I am unable to log into the internet despite me having 1GB of data 

Dg2810 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disney plus offer

I’ve just received an offer by text that reads “Come back to Disney+ before 19 Sept and get 3 months on us.” But there’s no way to look at the details of this offer. Does anyone know how I can find out?

Resolved! Orderss

Can I change an order ?

Kirap by Level 1: Joiner
  • 1 replies
  • 0 kudos

E mail

I can receive e mails but I am unable to send. I get a message saying something like smpt password incorrect can you please help as due to go on holiday and need the function for paperwork

Angiet by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Help

I took out a contract on Friday, I received all my legal documents through email and what I believe was a confirmation email. I also paid £9.99 for Saturday morning delivery.I have had no emails or update since Friday morning. Why?

Jane55 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Aerial

I have a had a tariff change by aerial communications from 02. Is this legitimate?

Np1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel my contract

I have been trying to cancel my contract for the last 3 months and cannot get anywhere I am still being charged for a sim I don't use. I have an overdue payment again and I cannot get in contact with anyone via live chat etc. It is an English contrac...