O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Data

Hi whenever I renew my data bundle, it normally starts up witching the minute or atleast get the text saying it does but must of the time it won’t even come in for a day or two how do I sort this ?

Ryan28 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My contract

Hi there, I urgently need some help with my phone contract. After coming in to money difficulties I missed a payment, with that I went online to arrange paying back monthly, the first payment never went out of my account ask it wasn’t asked for or ta...

VG1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Leave contract

Hi I'm trying to end my contract but I seem to be going round in circles and getting no where. I would like to do this not on a call if I can as currently overseas. Thank you

Clare181 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Disney+

My Disney+ extra doesn't appear to have activated.   

Twig by Level 1: Joiner
  • 1 replies
  • 0 kudos

Free magazine

I have just been into the Northallerton shop to change my package and was told I could have a free mag. I asked how to get it and was told I would be contacted. I haven’t been so how do I get the magazine of my choice ?

Resolved! Can’t find the second number on the my o2 account

My dad has the my o2 account but my phone is under his name too so I’m trying to add to my bolt on however i can’t access the details of my number Ron the account as it is only showing the details for my dads phone

Aodhan by Level 1: Joiner
  • 1 replies
  • 0 kudos


Why is my bill so much  

Slow internet

Hi I have just recently moved into the area of Durham, since moving here I have had problems with getting an internet connection.. I was just wondering if there was anything I could do? As I am not able to just network provider as I'm still in a cont...

Lauren14 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! How can you number sync my new Samsung Galaxy 4 Classic watch with my exisiting O2 mobile number.

I have just bought a new Samsung Galaxy 4 Classic watch. I have paired the watch with my phone using the Gear app and using the O2 esim QR code. However i am unable to Number sync my watch with my exisiting phone number. Effectively, I have a random ...