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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2871 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5028 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15730 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8036 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7422 Views
  • 6 replies
  • 0 kudos

My phone with O2 gone really bad

I have pixel 7 pro and had nothing but problems with my signal and calls just sparadicly just dropping one being a an important call with DWP so not happy yet again with 02 use have gone sh*T!

Philwl by Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos

Resolved! Address change on bills

Hi, Today I have updated my address but still old address is coming on the bills.Can you check and update address bills as same as the contact address details?

Emre by Level 1: Joiner
  • 189 Views
  • 1 replies
  • 0 kudos

Resolved! Accidentally damaged charge port

I'm a Virgin media customer and transfered over I pay insurance, how do I start a claim for repair and or replacement?Also, How long does it take? Thanks everyone

Dunhilda by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

no signal

unable to call or receive calls no signal in np23 6jw postcode area

taffy49 by Level 1: Joiner
  • 153 Views
  • 1 replies
  • 0 kudos

internet

Hi, I get no internet when I'm at work. Signal is fine, my phone shows 3/4 bars of 4g! But nothing ever loads, and I cant use any apps that use internet!My colleague don't seem to have an issue!

lj21 by Level 1: Joiner
  • 276 Views
  • 3 replies
  • 0 kudos

Porting my o2 number to three uk

I have recently provided my new carrier three uk with my PAC code but the switch is taking longer than usual as three say they are waiting for a file from you. Can you assist?

Smee1 by Level 1: Joiner
  • 297 Views
  • 5 replies
  • 0 kudos

Data coverage in Europe - not working

Hi, I'm due to go to France in the new year and I wanted to get my data coverage fixed. The monthly contract I am on should allow me to use my data in Europe, however, I have been on a few trips over the past couple of years and my data has never wor...

ICH by Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos