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No signal for over a week

Hi. We’ve had no or very little phone signal for over a week now. When you check the service checker, it says that the mast has issues and is being fixed. Do we know when it is going to be fixed? My mum is disabled and very reliant on her phone and i...

RossL by • Level 1: Joiner
  • 330 Views
  • 4 replies
  • 0 kudos

Unable to log in to my o2 account

Post from the VM webiste - I was guided to this forum for help by VM. I have not been able to log in to my O2 account for a few days on the app or website . I enter my virginmedia.com email address but i get an error to say it is invalid. When i clic...

englandz by • Level 1: Joiner
  • 1022 Views
  • 5 replies
  • 0 kudos

Phone won’t work in Croatia

I have data remaining, however once crossed over to Croatia my phone doesn’t work. It won’t connect to any available network. I’m currently using my husbands hot spot to contact you. Please help. I’ve turned phone on and off many times! Thanks.

Victoria9 by • Level 1: Joiner
  • 369 Views
  • 2 replies
  • 0 kudos

Resolved! Replace esim for physical sim

I have an eSim on my pixel 9. This new phone seems to be playing up at times so I want to swap my SIM back into my old Samsung A13 to see if the problems are actually with the phone or not. Can I get a physical SIM to replace my eSim? Please can you ...

Resolved! Migration gone wrong

I have recently changed from o2 monthly to o2 payg. I ordered the new sim as advised, called o2 and asked them to migrate my old number to my new payg sim. This was over 2 weeks ago and it still hasn't transferred. I now can not access my online o2 a...

Sophiejoyx by • Level 1: Joiner
  • 1983 Views
  • 14 replies
  • 0 kudos

Resolved! Old number not ported across after changing provider, any help would be much appreciated

Changed my 93 year old Mom’s phone provider on 29/08/25 - from EE payg to o2(Virgin) pay monthly sim only. She was allocated temporary number whilst waiting for old number to be ported across. Had confirmation that her old number had been ported acro...

AprilAF by • Level 2: Apprentice
  • 1433 Views
  • 5 replies
  • 0 kudos
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