O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4231 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 568 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 990 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1238 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1032 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4356 Views
  • 118 replies
  • 5 kudos

Resolved! Disney plus

if i get Disney plus as a add on will i be able to watch it through the Disney sky app so i can watch it on my tv

jonoj by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

Data issue

Hello I am currently in Malta. And I don’t have any coverage for the data !! My husband is using same O2 and he god perfect data,so I don’t understand why I am not how it’s possible?? As I need to have it urgently!

Sofi by Level 1: Joiner
  • 58 Views
  • 1 replies
  • 0 kudos

Resolved! boltons

i bought bolton and it didnt come

Sam22 by Level 1: Joiner
  • 71 Views
  • 1 replies
  • 0 kudos

Resolved! New Sony phone

I have ordered a phone but am. Now being told its out of stock... How long till its dispatched?

Pink_lady by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

Resolved! O2 extra

Hello, I've tried to to activate my o2 extra Disney plus account but it is not letting me activate it. What do I do about this.thank you

Alicia_ by Level 1: Joiner
  • 58 Views
  • 1 replies
  • 0 kudos

Resolved! Tariffs

New to o2 an. Can’t call yet should have unlimited calls yet won’t connect

Jane14 by Level 1: Joiner
  • 63 Views
  • 1 replies
  • 0 kudos

Calls keep dropping out!!

I have not had my phone very long (I have a Samsung s20FE) and when making/receiving calls the person I am talking to sometimes cannot hear me and then the call drops out....I have had the phone looked at by a Samsung technician and he said the phone...

Deb0308 by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong delivery address

my new mobile is going to wrong address ....help

Skyler by Level 1: Joiner
  • 61 Views
  • 1 replies
  • 0 kudos